Business ProfileforDade County Federal Credit Union

On or around October 2023, I filed a report with the fraud department about a car scam that I sent the deposit to someone at the time not knowing it was a scam. I showed pictures of the communication to and from the person. 300 was send out of my account. I was told it takes up to 90 days to resolve the issue and that I would be refunded my money. I called to check on the status and every time I called I was transferred around and the person transferred to Gad ni idea what I was calling about. I had to keep repeating myself about the situation and again still got transferred around. Until this day I am still waiting on a supervisor to return my call I have spoken with 6 different people and everyone has a different excuse as to why Im still waiting. I recently called back to the bank because it has been well over 3 months just to be told they have no record of what Im talking about. I asked to speak with a supervisor and Im still waiting. No call back from anyone about this matter. No one seems to be able to tell me whats going on. Every time i call theres always a long wait and then the person comes on the phone to transfer me to someone else. The last person I spoke with said a supervisor will call back. This bank is the worst bank I have ever dealt with and as soon as this matter is taken care of I will be closing the account. I do not recommend any one to waste their time and bank with this credit union. the staff are very unprofessional and act like they dont know how to handle these type of situations.