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          South Seas Hotel has 1 locations, listed below.

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            Business ProfileforSouth Seas Hotel

            Hotels

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            6/25/2013
            Years in Business:
            50
            Business Started:
            4/30/1973
            Business Management
            • Jack Ankus
            Contact Information

            Principal

            • Jack Ankus

            Customer Contact

            • Jack Ankus
            Additional Contact Information

            Fax Numbers

            • (305) 532-9477
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            On September 3, 2023, my family and I rented two hotel rooms while vacationing in ************. Shortly after arriving at the hotel, we noticed a stench in one of the rooms and immediately notified the front desk, requesting another room. Our request was denied, and we were told someone would be sent to the room to address the smell. We also noticed that the room did not appear clean well, such as food crumbs under the bed. Not long after arriving, my family and I decided to go to the beach, and upon our return, we discovered roaches crawling on a pillow on the bed. When I asked my mother and sister, who was staying in the other room, they reported seeing a ***** as well. After shaking our belongings to ensure we were not transporting bugs, we immediately gathered our things and left the room. When I notified the front desk on my way out of what happened, they indicated that they would have to speak to management for my refund and call back on Monday, which would be handled then. I attempted to resolve this issue for weeks but kept getting the runaround. Finally, I notified my credit card company, and the charges were disputed. A month later, I was told that my disputed charges had been reversed because South Seas informed *********** that "good were as described and received in good condition." There was an indication while searching for a room that roaches would be present. I have attached pictures of the bug crawling across a pillow AND a video of the episode. I also included pictures of the room to provide proof that this occurred at the South Seas Hotel.

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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