Business ProfileforOcean Star International, Inc.

Sought out this company on 4/19/2024. Dealt with a ***********************. At the time he was nice and provided me a quote. He told me he would be with me every step of the way, he took a $2,845. After that I never spoke with him. I had questions about reviewing my list and wanted specific details. Finally on May 11th he texted me that a *************************** would reach out to me. I left her multiple voicemails and emails. Finally I had to call their customer service line and they informed me she has been out of the office dealing with personal problems. She called me on 5/20 and we revised my moving list. The next day we added a few items that cost, $372 and I also paid another, $197 to unmount a TV. We scheduled my pick up for 5/31, I requested a late morning arrival. I was told between *****am, the movers did not arrive until 3:18pm. The lead mover on the job, which he never gave me his name, got out of the truck and was complaining about the heat and the job. He continued to complain about my job and said that I had way more than what was on the list. I pulled up my list which did have everything he was different. He continued to argue with me and said the new estimate was $4,100 more. I was shocked, called ***** she did call me back and argued with him on speaker telling him is list was wrong and I already had paid for specialty items. He signed used foul language and yelled at my mother when she questioned what was taking so long. I did walk them through my master closet and asked them to leave my clothing that was still out alone. I still needed to pack my travel case. They did not finish until 9:48pm, I was told 4 hours. When I went to my closet they had packed my bag, went through my underwear and I was missing some. Very disturbing. Also the contract that they made me sign was not explained at all. So we are without all belongings for 20 days longer than expected. No beds clothing or anything. And they want us to pay more fees.