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          Community Loan Servicing has 1 locations, listed below.

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            Business ProfileforCommunity Loan Servicing

            Loan Servicing
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 49 Customer Reviews

            Customer Complaints

            83 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            3/22/2000
            Years in Business:
            12
            Business Started:
            6/21/2011
            Business Incorporated:
            9/23/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 5294053 for this business, issued by Miami-Dade Tax Collector

            These agencies may include:

            Miami-Dade Tax Collector

            140 W Flagler Street, 1st Flr

            Miami FL 33130

            (305) 375-5452

            https://www.miamidade.gov

            BBB records show a license number of MLD404 for this business, issued by Florida Office of Financial Regulation

            These agencies may include:

            Florida Office of Financial Regulation

            200 East Gaines Street

            Tallahassee FL 32399

            (800) 848-3792

            http://www.flofr.com

            BBB records show a license number of CCA9901818 for this business, issued by Florida Office of Financial Regulation

            These agencies may include:

            Florida Office of Financial Regulation

            200 East Gaines Street

            Tallahassee FL 32399

            (800) 848-3792

            http://www.flofr.com

            BBB records show a license number of 2469 for this business, issued by NMLS

            These agencies may include:

            NMLS

            200 E Gaines St

            Tallahassee FL 32399

            (855) 665-7123

            http://www.nmlsconsumeraccess.org/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Community Loan Servicing LLC
            Business Management
            • Ms. Cheryl Lofton, Senior Vice President
            • Ms. Cheryl Lofton, Senior Vice President
            • Mr. Roddery Gregory
            • Mr. John Fischer, CFO
            • Ms. Cheryl Lofton, Senior Vice President
            • Ms. Vanessa M Lindow, CEO
            Contact Information

            Customer Contact

            • Ms. Cheryl Lofton, Senior Vice President
            • Ms. Cheryl Lofton, Senior Vice President
            • Mr. Roddery Gregory
            • Mr. John Fischer, CFO
            • Ms. Cheryl Lofton, Senior Vice President
            • Ms. Vanessa M Lindow, CEO
            Additional Contact Information

            Fax Numbers

            • (305) 631-5660
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            83 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/24/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My problems with Community Loan Servicing started at the start of my loan. Im a real estate investor and bought a short term rental in August of 2022. I provided proof of insurance at closing as is standard. In November of 2022 I received an email from CLS stating that they hadnt received proof of ins and were going to purchase a forced policy. I replied that I had supplied proof of insurance at the outset of the loan and attached the documentation to the email. In Oct of ************************************************************************************* place as they had no record of my current insurance. I provided this to them and after discussing the situation on the phone with escrow representative ***********************, I realized that despite the fact that I provided proof of insurance twice the previous year, a forced policy was purchased anyway, so I had been erroneously paying too much. Because my escrow payment for the previous year included this forced policy in addition to the latest forced policy, my payment was too high by over $400. ****** solution was to deactivate my autopay that I had set at the outset of the loan, however he neglected to mention this to me until two months later, when I called again for an update on the escrow analysis they were supposedly conducting to adjust my payment to the correct amount. I had manually paid the incorrect amount as I didnt want the account going past due. When I spoke with ***** in December 2023 he assured me that I wouldnt be penalized and that I wouldnt need to pay until the payment amount was corrected. A couple weeks ago I received a letter stating my account was past due, despite what ***** had told me and was contacted by another representative, *********************. I forwarded him the details of the situation from the very beginning, and after two weeks and four follow up emails I havent received a response. Will be reaching out to the executive team directly and consulting my attorney.
            Read More

            Customer Reviews

            49 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joshua R

            1 star

            02/24/2024

            My problems with Community Loan Servicing started at the start of my loan. I’m a real estate investor and bought a short term rental in August of 2022. I provided proof of insurance at closing as is standard. In November of 2022 I received an email from CLS stating that they hadn’t received proof of ins and were going to purchase a forced policy. I replied that I had supplied proof of insurance at the outset of the loan and attached the documentation to the email. In Oct of 2023 I received another email stating that yet again a forced policy was being put in place as they had no record of my current insurance. I provided this to them and after discussing the situation on the phone with escrow representative ***** ******, I realized that despite the fact that I provided proof of insurance twice the previous year, a forced policy was purchased anyway, so I had been erroneously paying too much. Because my escrow payment for the previous year included this forced policy in addition to the latest forced policy, my payment was too high by over $400. *****’s solution was to deactivate my autopay that I had set at the outset of the loan, however he neglected to mention this to me until two months later, when I called again for an update on the escrow analysis they were supposedly conducting to adjust my payment to the correct amount. I had manually paid the incorrect amount as I didn’t want the account going past due. When I spoke with ***** in December 2023 he assured me that I wouldn’t be penalized and that I wouldn’t need to pay until the payment amount was corrected. A couple weeks ago I received a letter stating my account was past due, despite what ***** had told me and was contacted by another representative, Ramses Del Valle. I forwarded him the details of the situation from the very beginning, and after two weeks and four follow up emails I haven’t received a response. Will be reaching out to the executive team directly and consulting my attorney.

            Community Loan Servicing Response

            02/25/2024

            ******, Community Loan Servicing, regrets your recent experience with us. We strive to provide excellent customer service but sometimes do not hit the ***** Thank you for taking the time to write this comment. We do value your feedback.

            I look forward to working with you to get more information to address your concerns. I would appreciate your letting me know how to reach you. Please get in touch with me directly at ************ (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at ******************************************** if you prefer.

            Regards,
            ******, SVP, Ombudsman
            Community Loan Servicing
            NMLS #****

            Community Loan Servicing Response

            02/25/2024

            ******, Community Loan Servicing, regrets your recent experience with us. We strive to provide excellent customer service but sometimes do not hit the ***** Thank you for taking the time to write this comment. We do value your feedback.

            I look forward to working with you to get more information to address your concerns. I would appreciate your letting me know how to reach you. Please get in touch with me directly at ************ (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at ******************************************** if you prefer.

            Regards,
            ******, SVP, Ombudsman
            Community Loan Servicing
            NMLS #****

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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