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          Find a Location

          Firebird Tours has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Firebird Tours

              401 E Las Olas Blvd STE 1400 Fort Lauderdale, FL 33301-2218

              BBB Accredited Business

            • Firebird Tours

              401 E Las Olas Blvd. Ste. 1400 Fort Lauderdale, FL 33301

              BBB Accredited Business

            Business ProfileFirebird Tours

            Travel Agency
            Multi Location Business
            BBB accredited business

            Contact Information

            401 E Las Olas Blvd STE 1400

            Fort Lauderdale, FL 33301-2218

            Visit Website
            (800) 884-1721

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            Customer Reviews

            4.91/5

            Average of 46 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 12/1/2015

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Firebird Tours has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Firebird Tours

                401 E Las Olas Blvd STE 1400 Fort Lauderdale, FL 33301-2218

                BBB Accredited Business

              • Firebird Tours

                401 E Las Olas Blvd. Ste. 1400 Fort Lauderdale, FL 33301

                BBB Accredited Business
              Location of This Business
              401 E Las Olas Blvd STE 1400, Fort Lauderdale, FL 33301-2218
              BBB File Opened:
              2/4/2015
              Years in Business:
              16
              Business Started:
              9/1/2007
              Business Started Locally:
              7/13/2015
              Business Incorporated:
              12/29/2014
              Accredited Since:
              12/1/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • TravelAllRussia
              • Firebird Tours, LLC
              • Travel All Russia
              Business Management
              • Mr. Vyacheslav Shirokov, CEO
              Contact Information

              Principal

              • Mr. Vyacheslav Shirokov, CEO

              Customer Contact

              • Ms. Ben Schulze, Business Development Manager
              • Mr. Vyacheslav Shirokov, CEO
              Additional Contact Information
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Need help planning a trip? How to find a good travel agent

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/15/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              We booked a tour with Firebird Tours in 2020 which we were unable to take, due to the ***** outbreak. The company refused to refund the deposit saying we could use it for a future date. We were unable to use it in 2021 and 2022, and recently contacted them to use it. Per email attached below in August 2023, they confirmed that even though it had expired we could still use it. Ever since then we have been trying to use it and have been given the run around. Despite my prompt emails to their questions, they do not respond. I have emailed their agents and their support. At this point we are asking for a refund of our deposit. If you need additional proof of recent correspondence, I would be happy to provide it.
              Read More
              Read 5 More Complaints

              Customer Reviews

              46 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michelle B

              02/12/2024

              ************** is an awesome travel agent. If you can get him for your agent, make sure you pick him. We don't leave for ***** until July, but the service has been perfect so far..... more to follow
              Read 45 More Customer Reviews

              Local BBB

              BBB Serving Southeast Florida & the Caribbean

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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