Business ProfileforInvicta Watch Company of America Inc.

My husband and I have been Invicta collectors for well over a decade. Between the two of us we have well over 40 watches. We have always purchased our watches on curise ships or online. We have never been to an actual brick and mortor Invicta store until last week. It was disappointing to say the least. We visited the store located at ***** ** ******* **** ****, Sunrise Florida ***** at the Sawgrass Mall. 1. We purchased over $1,500 in watches in store. Only to go home and find out that online all the watches we got were on sale online and if purchased online would have cost me less than $600! 2. "30 Day full refund policy, 100% satisfaction garaunteed" - If I want to return the watches I purchased in store then I get store credit, not an actual refund. They are two different things. Yet if I purchase the watches online I can return them in the store with the refund going back to the original payment method. This makes no sense! To make things worse if I return the watches the credit I get can only be used IN THE SAME STORE!!! can't use it online or at another location. 3. Life time warranty! I was very clear with the associate in telling him exactly which watches I wanted the life time warranty on and which ones I didn't. He kept trying to up sell me on a few more of them and I kept telling him NO, just the ones I want. In the end he charged me another life time warranty on one of the watches I didn't want anyway! Honestly considering we have such a loyalty to the brand of Invicta is this very disappointing and leaving a bad taste in my mouth. It's the principal of how things were handled and we were lied to in order for a sale to be made. We've never had this issue in our many, many years of purchases. After all of this I don't think I'll ever purchase another Invicta again!