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          Universal Coin & Bullion, Ltd. has 1 locations, listed below.

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            Business ProfileUniversal Coin & Bullion, Ltd.

            Coin Dealers
            BBB accredited business

            Additional business information

            Additional Info:

            ATTENTION CUSTOMERS:

            Universal Coin & Bullion, Ltd. requests any customer with concerns contact their Customer Service Department at (877) 899-8380.  
            By contacting the Customer Service Department directly, your concerns will be addressed promptly.   This contact number is also prominently displayed on website at:  https://www.universalcoin.com/

            See all additional business information

            Contact Information

            7410 Phelan Blvd

            Beaumont, TX 77706-5749

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            Customer Reviews

            3.91/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/1995

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Universal Coin & Bullion specializes in U.S. rare coins, Precious Metal IRAs, certified United States coins including: Type II and Type III Double Eagles, Indian Head Quarter Eagles, and key date gold, silver, and platinum American Eagle specimens. Coin consultation and appraisal services also provided.   

            Products & Services

            This company offers the retail sale of popular gold & silver and certified rare coins. They also provide award-winning books, newsletters and other education materials about coins and precious metals. Free appraisals by appointment.

            Business Details

            Location of This Business
            7410 Phelan Blvd, Beaumont, TX 77706-5749
            BBB File Opened:
            10/1/1995
            Years in Business:
            32
            Business Started:
            6/1/1991
            Business Started Locally:
            6/1/1991
            Accredited Since:
            10/1/1995
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Number of Employees:
            50
            Alternate Business Name
            • Mike Fuljenz Universal Coin
            Business Management
            • Mr. Tom Novak, Sales Manager
            • Mr. Michael Fuljenz, President
            • Ms. Vickie Hernandez, Assistant
            • Ms. Diane Verde, Administrator
            • Ms. Melissa Tappe, Assistant Administrator
            • Customer Service, 877-899-8380
            • Office Number, 409-866-4112
            Contact Information

            Principal

            • Mr. Michael Fuljenz, President

            Customer Contact

            • Mr. Michael Fuljenz, President
            • Mr. Gary Linthicum, Legal Counsel
            Additional Contact Information

            Fax Numbers

            • (409) 866-2022
              Primary Fax

            Phone Numbers

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            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I sent 4 1 ounce gold bullion coins (2 US eaples and 2 Austrian philharmonikers) to UCB to sell to them. The coins were delivered about 10:30AM on Friday, March 8, 2024. This is from the **** tracking. On Monday a sales rep ******* ********) confirmed receipt of the coins and that I should receive a proposed price Tuesday morning. I've received no communication from them at all. When I try to call I either get a message that ***** is in the office (even at 3:00PM in the afternoon local time), or I am stuck leaving a voice mail because *********************** pretty much never answers his phone. Given that this is over eight thousand dollars of gold and that I have discovered that UCB doesn't have what you might call a sterling reputation, I don't want to wait too long to do something. I left a message in his voice mail being sure to let him know that I am angry that I've received no communication whatsoever (I believe that it was in a transcript from a class action suit against them that someone there claimed they didn't realize the customer was upset or angry). I also told him I would be starting this complaint process Thursday if I didn't hear anything. I either want the process finished and a check sent to for the coins, or I want them back. Additionally note that as the price of gold is changing it could very well be declining while I am waiting. The **** tracking code is 9506 1131 5401 4065 6210 55.
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            Read 3 More Complaints

            Customer Reviews

            11 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Dr. Jim A

            11/18/2023

            I had a tremendously positive experience at Universal Coin and ********. All my needs were met and they went out of the way to provide me additional information to deepen my understanding. I found Dr. **************** to be extremely knowledgeable and honest. I highly recommend UNiversal Coin and ********!
            Read 10 More Customer Reviews

            Local BBB

            Better Business Bureau in Southeast Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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