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Find a Location

Heritage Cremation Provider LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Heritage Cremation Provider LLC

      1755 Telstar Dr STE 300 Colorado Springs, CO 80920-1019

    • Heritage Cremation Provider LLC

      9800 Mt Pyramid Ct Greenwood Village, CO 80112

    • Heritage Cremation Provider LLC

      9800 Mount Pyramid Ct #400 Englewood, CO 80112-5999

    Business ProfileforHeritage Cremation Provider LLC

    Cremation
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Southern District of Florida vs. Funeral & Cremation Group of North America , LLC

    On April 06, 2023, the Attorney General by the Federal Trade Commission filed its Complaint for Permanent Injunction, Civil Penalties, Monetary Relief, and Other Relief. Plaintiff and Defendants stipulate to the entry of this Stipulated Order for Permanent Injunction and Monetary and Civil Penalty Judgment (“Order”) to resolve all matters in dispute in this action between them. 

    Findings:

    1. This Court has jurisdiction over this matter.
    2. The Complaint charges that Defendants participated in deceptive and unfair acts or
    practices in violation of Section 5 of the FTC Act, 15 U.S.C. § 45 and the Funeral Rule in
    connection with the advertising, marketing, distribution, offering for sale, or sale of Funeral Goods
    and Services.
    3. Defendants neither admit nor deny any of the allegations in the Complaint, except
    as specifically stated in this Order. Only for purposes of this action, Defendants admit the facts
    necessary to establish jurisdiction. However, the facts alleged in the Complaint will be taken as
    true, without further proof, in any subsequent civil litigation by or on behalf of the Commission to
    enforce its rights under this Order, including its rights to any payment or monetary judgment
    pursuant to this Order.
    4. The facts alleged in the Complaint establish all elements necessary to sustain an
    action by the Commission pursuant to Section 523(a)(2)(A) of the Bankruptcy Code, 11 U.S.C.
    § 523(a)(2)(A), and this Order will have collateral estoppel effect for such purposes.
    5. Defendants waive any claim that they may have under the Equal Access to Justice
    Act, 28 U.S.C. § 2412, concerning the prosecution of this action through the date of this Order, and
    agree to bear their own costs and attorney fees.
    6. Defendants and Plaintiff waive all rights to appeal or otherwise challenge or contest
    the validity of this Order.

    https://www.ftc.gov/system/files/ftc_gov/pdf/Stipulated-Order-FLS-022cv60779-63-0.pdf 

    On April 22, 2022, the Department of Justice on behalf of the Federal Trade Commission filed a complaint for permanent injunction on Section 5 of the FTC Act and the Funeral Rule in United States District Court Southern District of Florida. Charges filed allege the business is in violation of Section 5(a) of the FTC Act, 15 U.S.C. § 45(a), and

    the Funeral Rule in connection with the marketing and sale of funeral goods and services law prohibiting the illegal threatening and failing to return cremated remains to consumers and failing to provide disclosures required by the Funeral Rule. The matter is pending. For more details go to https://www.ftc.gov/system/files/ftc_gov/pdf/Legacy%20Complaint%20%28Docket%29.pdf

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Heritage Cremation Provider LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Heritage Cremation Provider LLC

        1755 Telstar Dr STE 300 Colorado Springs, CO 80920-1019

      • Heritage Cremation Provider LLC

        9800 Mt Pyramid Ct Greenwood Village, CO 80112

      • Heritage Cremation Provider LLC

        9800 Mount Pyramid Ct #400 Englewood, CO 80112-5999

      Headquarters
      1755 Telstar Dr STE 300, Colorado Springs, CO 80920-1019
      BBB File Opened:
      11/24/2014
      Years in Business:
      26
      Business Started:
      12/1/1997
      Business Started Locally:
      5/19/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Legacy Funeral Services LLC
      Business Management
      • Mr. Anthony Joseph Damiano, Owner
      • Mr. Joseph Damiano, Sr., Owner
      Contact Information

      Principal

      • Mr. Joseph Damiano, Sr., Owner

      Customer Contact

      • Mr. Anthony Joseph Damiano, Owner
      Additional Contact Information

      Fax Numbers

      • (800) 699-9181
        Primary Fax

      Customer Complaints

      17 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/24/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      BBB unable to locate business
      October 10, 2023. I was quoted $995 for cremation, I was billed $1,195. I was not told about all the other fees that would be charged.We were forced to drive twice as far to pick up out daughter's ashes (*********** ** instead of *********) or she would not have been at her own funeral on October 21st.The ashes came in a plastic case clearly marked "temporary" when I was told by ** and ******* they were providing an urn. We had to find a suitable urn on 10/20. I want reimbursed $50 for the urn and another $50 for driving to Springfield and back.This company is terrible at returning phone calls, they were always on the phone when I called.

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lisa G

      1 star

      04/19/2024

      We had horrible customer service. Our loved one passed on Easter. We contacted this legacy company to do the cremation and was first quoted a lower price. And then it jumped up 600 dollars. Well we were already devastated and to get this after it was already set up was ridiculous. Also the communication between them and our family was terrible. We didn't have no clue where his body was and where they were sending him to be cremated. As of today, 3 weeks later, we still don't have his remains. I've never been so upset. I wouldn't give any stars

      Local BBB

      BBB of Southern Colorado

      BBB Reports On

      BBB reports on known marketplace practices.

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