Business Profilefor6pm.com

Short story: Avoid this company. Their Customer Service is among the worst I have ever dealt with. For context, I made a purchase on March 22, and selected "Fast" Shipping speed. My item was supposed to arrive on March 27th. That did not occur. When I tried to log in to check the status, their system indicated my account was locked and I needed to contact customer service email. So...I emailed their customer service email. I received a response indicating that email (in which they provided) is no longer monitored and to call their toll-free number, or use the chat feature. The chat feature would not work. As soon as I requested to chat, it would immediately log me out. When I called the toll-free number, it indicated they were closed and to email the above email address. This morning, April 1, I was able to get someone to answer my call. They indicated my order had been canceled by the billing team and that I would need to call them. So...I called the billing team and spoke with them. They indicated my order was canceled in error and I would just have to start over, although she placed the item in my "cart." Obviously, I will not do that as it is just far too difficult to deal with this company. My expectations are simple: 1. Provide customers with an easy way to buy their products, 2. Offer shipping confirmation and tracking, 3. Keep your promises, and 4. An easy way to get help. I shouldn't have to open a major case investigation, send 2 emails, wrestle with a chatbot, and go through 2 separate agents only to be told my order was canceled in error and start again. Never again with this company.