Customer ReviewsforVantage Credit Union

I have been a *** customer since 2014 I don't bounce checks I'm never overdrawn till today. This is the fourth time in 3 months my debit card has been hacked. Now today they took the bogus charges out of my savings and zeroed out my checking account balance. They know **** good and well a 75 year old woman isn't going to buy almost $500. worth of tickets from Seatgeek Event Tickets in **, so now my checking account is zero I have no debit card and no way to do anything. I have secure everything from debit cards to bank account to computer and iPhone when it got hacked the first time. Think maybe *** has an issue on the inside.

This company has caused me undue suffering beyond belief. On December 31st, 2022, I was in a bad accident to no fault of my own. I immediately started all of the insurance processes, gathering paperwork, etc. The vehicle that was totaled was financed through ***. During the process of getting the totaling letter and getting the other persons insurance to pay, they told me to make my January payment and that after that, Id be payed ** and no worries about making any more payments. My payment from the insurance company came in ****** *** saw that they had reported my account as overdue or late to my credit!! It destroyed my ability to get back on my feet! Then, a woman I was working with said shed work on my GAP claim. She never did, & about 3 weeks ago I had to do it myself with my account still piling in as overdue. I spoke to person after person who said theyd help and didnt, said theyd do ****************** & destroyed my credit amidst their **** poor communication & lies. I am beyond ****** & exhausted from this accident, seeing as I had to buy another car to go to work to pay my bills with a fresh case of PTSD and no time or space to rest or care for myself. My car payment rate went up also simply because of my now poor credit. I hope Vantage gets what they deserve. Nothing but criminals.

This is a review for the Vantage Credit Union Insurance Company...and like the other bulk of reviews saying I wish I could leave a zero star- same here! I have been with credit union since 95...and I fairly recently switched my insurance (home and auto)to VCU's insurance agency....they signed me up with ******....when my mortgage company sent my home insurance to ****** there was some sort of problem on ******'s end so they told my lender to resend the payment and somehow they ended up with both payments....then sent me a check for the overpayment through the mail and told me to deposit in my account and then put into my escrow account so there wouldn't be a shortage......this check was stolen somewhere along the line in the mail and fraudulently cashed now I am having to eat this in a larger mortgage payment....so now since they sent me a check in the mail I am responsible....I couldn't say less about the response I have received and the importance (or lack thereof)of the common sense that THEY sent this through the mail and since it wasn't sent certified they should be responsible until it reaches my hand.... unbelievable ....they (******)are investigating which they say takes 6-9 months....so I brunt their payment until this is done ..... awesome!.....so frustrated!!!!!

I was recommended by a realtor, a one ********************, a mortgage loan officer with ******** ********** ***, a subsidy of Vantage Credit Union. I met with her the Thursday before Presidents Day, 2022. I told her what I wanted, and she began the process. I also informed her that I would obtain additional documentation and bring to her on that Monday, Presidents Day. She agreed and on said day, I realized that it was Presidents Day and DID not attempt to take same to her office in St. Louis County. ISSUES appeared almost immediately, after Presidents Day. She wanted to come to my job and pick-up the documents, stating: She was sorry that she failed to tell me they would be closed on Presidents Day. I allowed her to do so. She then begins to call me on my office telephone line vs calling my mobile. She then contacted my former employer in an attempt to ascertain certain information. Information that I could have provided her, without her sending any documentation to the former employer. She only informed me of her action, when they refused to respond without me signing documentation stating that they could release said information. Prior to signing and sending same back to her, I informed her I did not want my private information, current address, telephone number, current employer, etc. be given to them. I did not go into detail as to why, because it did not matter. She failed to acknowledge and do as I had asked her to do. I have a PO Box that she could have used as well. She chose not to. I believe that she did send over the documentation to said employer with my address listed. The Day before and Yesterday via email, she lied, misrepresented information, and demanded documentation that only an employer would ask for. I fired her, so to speak. I have all the email communication, proving these issues. What a horror, to trust someone and that trust be so easily laid aside! I would not recommend Vantage CU Mortgage to anyone!