Business ProfileforHelitech Waterproofing & Foundation Repair

On April 9, ********************** from Helitech assessed the situation He identified that the system was probably clogged and needed to be flushed out, requiring a second technician for the job. ********************** also informed my wife that all the containers along the wall would needed to be remove for them to do their job. Despite this, when ********************** returned two weeks later, he came alone. During this visit, he informed me that the blockage was in two locations: near the basement exit door, approximately 3 feet from the ********, and another uncertain location behind the drywall along the west wall. He instructed me to remove the drywall, which I agreed to do promptly.Helitech suggesting the installation of piers to prevent mud from entering the basement, attributing the issue to a shift in the house foundation. This proposed solution did not address the immediate problem of water backing up in the basement. I contacted ********************** to emphasize the urgency of resolving the drainage issue, but he insisted that installing piers was necessary and offered no immediate solution for clearing the existing mud from the drainage system.As of today, May 27, 2024, 48 days after the first inspection and 71 days since my initial call, Helitech has neither addressed the drainage problem nor contacted us to resolve the issue, despite several major rainstorms exacerbating the situation.Subsequently, a personal acquaintance with expertise in similar systems assessed the situation. He discovered that the issue was caused by a groundhog burrowing near the foundation, not a structural shift. After addressing this, my basement has not flooded, even after multiple significant rainfalls.Helitech's refusal to honor their warranty and their focus on selling an unnecessary solution is unacceptable. They have failed in their duty to provide appropriate service under the warranty and have caused undue stress and potential damage to my property. should have not had to pay someone else.