Business ProfileforDanby Products Inc.

Danby Warranty is taking forever to honor their warranty for their product. We purchased a upright freezer 12/17/2022. I called Wednesday 3/13/24 because it was no longer freezing. They gave me 5 providers to call either they had 2 week service time, didn't work on Danby or don't deal with warranty. I called back later the same day and was told they were going to send me additional providers. I call Thursday 3/14/24 letting them know I never received the new list. She gave me 2 over the phone to call and again they don't deal with Danby or don't work with warranties.i called back relaying this info. I ask if I could find someone and pay then they can reimburse me. The answer was no but I could find my own and they can do a one time contract. After calling 6 places I found one and emailed the information. On 3/25/24 I called the provider I found and they confirmed they responded the back to Danby, then I called Danby to follow up. The rep was sending a message to case manager to get in contact with me. I then received an email asking to contact another provider. I called that provider but don't service my area. I called Danby back and was giving conflicted information and ask to speak to a manager. I was told it will not be until Monday before one can call me back. Later that day the rep call me back and said she was wrong for the information she gave me. Thry were going to check the warehouse to replace the unit since having trouble finding a provider. I called 3/18 follow up and was told no request was found for a manager and they were still working to find a provider. I again ask to speak to a manager. I received an email saying they were working with the provider I found. On 3/20/24 I get an email requesting info that was already submitted, still no call from a manager and no one schedule to service my freezer. I have lost a lot of food waiting on them to honor their warranty.