Business ProfileforIntegrity Home Exteriors

After a leaking roof caused ceiling damages to the interior of my home, several contractors were contacted and physically shown the problem areas in question to obtain an accurate assessment and pricing for the repair. After a day or so (and due to another leak noticed), my wife and I decided to go with "Integrity Home Exteriors" due to a good BBB rating, the "Integrity" moniker, and the close proximity of the business to our home although the salesman was a little pushy. Now 12 months and 5 visits later, our roof STILL leaks in one of the ORIGINAL areas that had been pointed out as a problem. I have been told by "****" at Integrity that the repairs we were sold were NOT the repairs that we requested and had assessed with much due diligence. TWICE during this ordeal, the second being today 04/12/2024, I was told by the afore mentioned "****" that the repairs made AFTER the installation (due to reoccurring leaks in the original areas of concern) were not included in the agreement leaving the initial issue that I formally physically and verbally expressed unresolved. I quote ************ verbatim: "Where are you experiencing the leak?" I then proceeded to inform him of the unresolved issue and location. The reply I received was: "If it is not the area we first worked on WE ain't gonna fix it". I am no roof expert or even close. I do however work 40+ hours a week and ****** the belief that I should receive the service I express per what is advertised and sold, nothing less. I contacted this business based on an advertised ethos of experience and expertise. I, in no way, expected faulty assessments, poor quick fixes, or to be told "We ain't gonna fix it" after signing for a $10,000+ loan for a repair that was supposedly thoroughly assessed by Integrity. Because of **************** demeanor towards our concerns I wish to have no more contact with this company, however the repair still needs to be made and requesting a partial refund would be an undesirable last resort.