Business ProfileforD&H Air Conditioning & Heating

On August 19, 2024 I paid D and H HVAC $10,453. to install a new system. The A/C component functioned properly for the remainder of the season. When the temperatures began to drop and I attempted to use the furnace it ran for a few minutes and then stopped. I notified D and H and they sent a technician to diagnose the problem who determined that he was unable to identify the problem and would need to dispatch another technician. A second technician was called, he arrived and determined that it was a faulty gas connection and would need to order a part. It took 2-3 days for the part to arrive, the same technician came out to install and discovered that there was another problem due to an inferior and faulty part which had to then be ordered and replaced. He came out again and discovered that the part he installed was also defective. After 2 more trips he finally installed a part that seemed to have resolved the issue. The furnace ran for about a week and is once again not functioning. I called the emergency number they had listed as this last occurrence was over the weekend. I received a call from the tech but no follow up or plan as to how to resolve this problem other than the tech indicating he thought the company should offer to install a new furnace. I contacted D and H this morning to speak with someone and they are giving me the run around telling me that the responsible party would be contacting me within a few minutes and 45 mins later I have to call them back only for them to give me the same response. I am still waiting.