Business ProfileforRE/MAX Homestores

It is my opinion that this real-estate company is shady and may be hurting its property owners, and the tenant prospects that try to apply. I have worked in *****estate for decades myself and have also been a real-estate investor for many years. I tried to apply for one of their home rentals in and it seemed they did everything they could to deter me from applying for it!Their rental was just listed for rent, I responded by email to their "agent" who was handling the listing and got a response back where she seemed clearly to be deterring me from applying for it! I had told them that I am ***************, non smoker, no pets, financially secure, and have excellent rental history.I responded that I live in AL. but that I still wanted to apply online today.(They had insisted that I inspect the home first, even through I already saw 25 detailed pics that they had posted online of it and I also reviewed the location well on ****** maps)That same day, got another reply back "Sorry, it's already rented now"! I replied that I would of paid $50 more per month than the low price they had it listed for ($1200).(They used this same trickery one year earlier on another listing I tried to apply online for and they wouldn't let me.) I also asked how many applications they received for this property in the one day it was listed on MLS?The owner of the brokerage then said they had got, one application, and they approved it today. I replied that they had known I wanted to apply, but yet approved the first OTHER person that applied? She then replied, "First come ,first served"From my real-estate experience, this is not how reputable property managers/real-estate **** operate. Most managers take several applications over several days and then decide who is most qualified. They surely don't make up their mind the 1st day a property is listed, and also with the first application!

The home that you were interested in went on the ****et on 10/3/2023. There were 7 interested individuals before you, 2 on day 1 and 5 on day 2. Rentals in that neighborhood of ****** generally rent in a matter of days as it is a high demand area. ARIZONA HomeStores standard of practice for our rentals is that potential applicants or their trusted representative, view the available rental before placing an application to ensure that the home is satisfactory for them in the floor plan and the size all rooms. Pictures dont always give an accurate representation of a homes layout. Also, the size of the rooms to include the kitchen, living room and bathrooms are not accurate represented in pictures. We require this of all applicants. The apartment complexes and other property management companies in our area have the same requirement. It is an industry norm in Cochise County.The agent that was responding to your request has been a licensed agent for over 20 years. It is a felony in the state of Arizona for an unlicensed person to perform any duties that requires a real estate license. I would not be acting in the best interest of my owners and company if I allowed an unlicensed person to perform the duties of a licensed real estate agent.To address the status change on the ************************* per the Arizona Regional MLS rules we have 24 hours to make changes to the listing. There is information needed to change the status and once we have the needed information, we close the property out in ARMLS. We never **** a rental as pending as the lease sign date and move in date is needed to change the status, so we just close it out, per ARMLS rules.I reached out to you to explain our rental process and what the rental ****et is like in the area that the home is located. You spoke over me and would not allow me to speak about our rental procedures and began raising your voice, threatening me with negative reviews, court proceeding and name calling. I am happy to have a conversation with you provided you can be respectful.We process all of our applications thru a property management software that does the back ground check, rental history and credit check. My rental agent reviews the information and does the income verification. So long as the applicant provides all of the required information needed and has viewed the property, we are able to process applications in a timely manner. I do not feel it is ethical to collect several applications on a property without processing them, while having a non-refundable application fee. Renters sometime spend quite a lot of money paying application fees and sometimes end up out of pocket a lot of money trying to find a rental. We advise all potential applicants if there are applications in on a property and also will let them know if an application falls thru so they are not wasting money submitting an application for a property that a qualified applicant has already been processed on.ARIZONA HomeStores counsels the homeowners on what the ****et rent is for their homes, so that they choose the rental price. The rental price for the property that you inquired about is at ****et value for the size and neighborhood based on the comparable rentals in the neighborhood. They are also aware that we process applications on a 1st come, 1st serve basis.Your accusations of steering and additional compensation are not accurate. My rental agents reach out to all interested parties when we have a vacant property. They explain the process to all interested parties and set up appointments for the viewing of the property. Our listings are advertised through several third-party websites through our property management software and our ************************* I know that the brokerage has negative reviews online with the BBB and ******* We have made changes since the new ownership on January 1, 2023, based on feedback received from owners and tenants.