Business ProfileforFinance of America Reverse, LLC

This company provides no easy access to make payments against rising interest charges. We want to make monthly payments so that our equity is not exhausted. Phone numbers provided are all AI and there is no way to contact live customer support for assistance on paying equity loan amounts. All phone numbers provided hang up on you.Last month I was taken through a convoluted process in order to find the current interest charge plus taxes and insurance to make one monthly payment. I can not find my way through the site again to find that account information. Now, I am being forced to pay $15,000 with no option for a lower amount and no knowledge of what this amount is. At the time we took out the loan through AAG, we were told about the ease of payment options. This is a lie. In attempting to file a customer complaint they will not provide the email to do so or contact to do so.The phone numbers provided at customer service all hang up on me with no option to speak to customer support directly. In addition to filing this BBB complaint, I am also escalating this to the State of Oregon ************************* and to our State Senators. This company should not be allowed to operate in our state. There were lies at the time of the equity loan origination and although the loan statement I copied from last month's payment reports that Monthly Reverse Mortgage Statement Finance of America Reverse LLC has the loan, I now discover there is another company called Celink. So, even their reporting documents appear to be fraudulent.Very questionable business practices. DO NOT, I repeat, DO NOT do business with this company, ever! I am regretting I ever did.

FAR has responded to the customer on 6/11/24.