Business ProfileforNYCM Insurance

I submitted documents from the department of motor vehicles to NYCM on February 28th in regard to cancelling my insurance for my 2011 ******* ******. I am currently being charged $541 by the company that collects my premium payments, ****** *******. I have reached out to NYCM by both telephone and email since early march to follow~up on my cancellation with each call I was told by several representatives that “we cannot provide a timeline” of when the adjustment for the removal of the vehicle from the policy. ****** ******* has paid the entire yearly premium to NYCM and are looking for a refund of the amount that is left over for the cancelled vehicle. I reached back out to NYCM on friday 4/12/24 to ask about the status of the refund to ****** and was told bu Michelle in Underwriting that NYCM will not be issuing a credit to ****** ******* which will cause My policy to be cancelled. I cannot afford to make a payment to ****** for 2 vehicles. My 2011 ******* has a blown engine which is why I cancelled the policy for it. I make my living driving. I am a direct support assistant for New York State Office for People with Developmental Disabilities and my car is an absolute necessity. I am not making any progress with NYCM regarding this matter. I was sent a blurry email from the underwriter at NYCM which she told me to send to my insurance broker who could maybe call ****** *******. The email is insufficient in getting any changes made. ****** ******* is expecting the refund of excess premiums paid to NYCM. In 2022 I experienced a loss of my home due to a fire and have been trying to keep our heads above water. This situation is causing my family and I much distress. If I lose my car I will ultimately lose my job. Please help me.