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Find a Location

Halco has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Halco

      865 County Road 6 Phelps, NY 14532-9518

      BBB Accredited Business

    Business ProfileforHalco

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/28/2009

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Residential And Commercial 

    No-cost Home Energy Assessments

    Solar Power

    Wind Power

    Geothermal Heating & Cooling

    Heating

    Air Conditioning

    Windows & Doors

    Insulation Services

    Duct Cleaning

    Commercial Design Services

    Plumbing

    Water Heaters

    Electric

    Basement Waterproofing

    Standby Generators

    Indoor Air Quality

    Business Details

    Location of This Business
    865 County Road 6, Phelps, NY 14532-9518
    BBB File Opened:
    12/4/2007
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Started Locally:
    1/1/1984
    Accredited Since:
    4/28/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Harold E. Smith, Co-Owner
    • Ms. Kelsey Wright, Marketing Manager
    Contact Information

    Principal

    • Mr. Harold E. Smith, Co-Owner

    Customer Contact

    • Ms. Kelsey Wright, Marketing Manager
    Additional Contact Information

    Fax Numbers

    • (315) 946-6676
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    In December of 2019 they installed 5 mini split units and 2 compressors. They were out numerous times from day 1 because one compressor and the 2 wall units connected were always having problems. It would freeze solid. They said it was from rain, or wind, or I needed a new thermostat. The other compressor with 3 units attached is right next to it and did not have this issue. One technician had to come out and sit with a propane tank and an insulation barrier for around 6 hors to defrost the compressor. I did not even use this in the 21-22 winter because of the problems wth it, I used my coal furnace. With coal being hard to get where I live I tried it again this year, and it's freezing again. This last summer I also had someone look at my basement because it was getting wet where it has never before, well they cut the drain pipe in the ground when they dug to put the compressors in and just used black tape to try and fix, which obviously didn't hold and now water comes in below the units. I spent $20,000 for a system I can't use. I want to warn others before they waste their money.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Laura G

    1 star

    07/09/2023

    We asked for an energy audit. They did get a representative out to assess the house promptly, but things went downhill after that. The representative wasn't adequately equipped to perform the audit: we provided a ladder so he could access the attic, and gave him a particle mask for the dust. He should at least have had a mask with him. The report was delivered late. Once we had decided what we wanted done, the contract also took a few days to show up. After we signed and paid, no one contacted us to schedule the work, even after I called their office twice. It was only after my sister contacted the representative that we found he shouldn't have contracted with us for a job that small in the first place. This was on him, or whoever trained him, but it's also on the receptionist or whomever she relayed my phone messages to. Then the refund check was issued to me rather than my sister, who was the one who paid them. Said sister is a lawyer and tells me that once they had received her check and cashed it, we had a legally binding contract for them to do this work.

    Halco Response

    09/12/2023

    We sincerely apologize for the experience you had with our energy audit service. It is clear that we fell short of meeting your expectations, and for that, we are truly sorry. It is our responsibility to ensure that every job, regardless of size, is handled professionally and with the utmost care. Once again, we deeply regret the inconvenience you've experienced. We value your feedback, and we are committed to making the necessary improvements to prevent such issues in the future.

    Local BBB

    BBB of Upstate New York

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