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Find a Location

California Coast Credit Union has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • California Coast Credit Union

      9201 Spectrum Ctr Blvd San Diego, CA 92123-1407

      BBB Accredited Business
    • California Coast Credit Union

      8220 Mira Mesa Blvd #D San Diego, CA 92126

      BBB Accredited Business
    • California Coast Credit Union

      386 E H St #213 Chula Vista, CA 91910-7487

      BBB Accredited Business
    • California Coast Credit Union

      4470 Park Blvd San Diego, CA 92116-4041

      BBB Accredited Business
    • California Coast Credit Union

      8131 Allison Ave La Mesa, CA 91942-5523

      BBB Accredited Business

    Business ProfileforCalifornia Coast Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.39/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/12/2010

    Years in Business: 95

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers financial services.

    Business Details

    This is a multi-location business.

    Find a Location

    California Coast Credit Union has 19 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • California Coast Credit Union

        9201 Spectrum Ctr Blvd San Diego, CA 92123-1407

        BBB Accredited Business
      • California Coast Credit Union

        8220 Mira Mesa Blvd #D San Diego, CA 92126

        BBB Accredited Business
      • California Coast Credit Union

        386 E H St #213 Chula Vista, CA 91910-7487

        BBB Accredited Business
      • California Coast Credit Union

        4470 Park Blvd San Diego, CA 92116-4041

        BBB Accredited Business
      • California Coast Credit Union

        8131 Allison Ave La Mesa, CA 91942-5523

        BBB Accredited Business
      Location of This Business
      9201 Spectrum Ctr Blvd, San Diego, CA 92123-1407
      BBB File Opened:
      5/24/1999
      Years in Business:
      95
      Business Started:
      4/13/1929
      Business Incorporated:
      4/13/1929
      Accredited Since:
      7/12/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Maria Bowers, Branch Manager
      • Mr. Phil Heshmaty, Branch Network Development
      • Ms. Ann Nash, Support Services Head
      • Ms. Patty Campos, Branch Manager
      • Ms. JoAnne Andersen, Support
      • Ms. Rene McKee, Vice President
      • Ms. Kathy Cady, COO
      • Mr. Todd Lane, President/CEO
      • Mr. Chris Atallah, AVP Compliance and Legal
      • Ms. Teri Moore-Prophet, Exec Asst to Pres & CEO
      • Ms. Misty Morton, Executive Assistant
      • Ms. Jessica Downey, Assistant Compliance Manager
      Contact Information

      Principal

      • Ms. Maria Bowers, Branch Manager
      • Mr. Phil Heshmaty, Branch Network Development
      • Ms. Ann Nash, Support Services Head
      • Ms. Patty Campos, Branch Manager
      • Ms. JoAnne Andersen, Support
      • Ms. Rene McKee, Vice President
      • Ms. Kathy Cady, COO
      • Mr. Todd Lane, President/CEO
      • Mr. Chris Atallah, AVP Compliance and Legal
      • Ms. Teri Moore-Prophet, Exec Asst to Pres & CEO
      • Ms. Misty Morton, Executive Assistant
      • Ms. Jessica Downey, Assistant Compliance Manager

      Customer Contact

      • Ms. Maria Bowers, Branch Manager
      • Mr. Phil Heshmaty, Branch Network Development
      • Ms. Ann Nash, Support Services Head
      • Ms. Patty Campos, Branch Manager
      • Ms. JoAnne Andersen, Support
      • Ms. Rene McKee, Vice President
      • Ms. Kathy Cady, COO
      • Mr. Todd Lane, President/CEO
      • Mr. Chris Atallah, AVP Compliance and Legal
      • Ms. Teri Moore-Prophet, Exec Asst to Pres & CEO
      • Ms. Misty Morton, Executive Assistant
      • Ms. Jessica Downey, Assistant Compliance Manager
      Additional Contact Information

      Fax Numbers

      • (858) 495-1693
        Primary Fax
      • (619) 491-3510
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/25/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      I was able to update my account information freely. The last change was in April 2024 where i updated my email and phone number through online access. I lost my debit card around first week of June and requested replacement. Replacement card was received. However, i am not able to use the *** or get cash since it needs a new PIN. i discovered this when i needed to get cash at *** and said my PIN was invalid. I called the number from the website and letter where i could establish a PIN. the prompt said I was unable and had to contact my financial institution. The representative said the issue was that i am calling from a number that is not on file AND i had to go through a docusign to change my phone number to my account. While using the Docusign app, i was unable to update my signature to my legal signature reflected on my CA DL. I printed the DocuSign and signed it and sent it to support. Support said i had to get it notarized. I do not have money to notarize every change to my bank account. I requested to update my signature on the Docusign and was denied by customer support. I spoke with a fellow who is also a member of the financial institution and they were able to manage their account online with no troubles or being forced to use docusign or go to a notary or visit a branch that is located 600+ miles from my residence. I have been a long time customer and am wondering why i am being siloed into having to meet extraordinary hoops to conduct standard basic account management actions.
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      April B

      1 star

      07/10/2024

      NO stars honestly. Been a member over 10 years and horrible banking corporation. Have had online and mobile banking for all years of being a member. Have a maintenance done on 7-6-24 or 7-7-24. New digital banking system installed. No information given to customers that new system would be in effect. Can't get into my bank accounts both mobile or online. Have to enroll in new digital banking system. Call at 7:30 AM when they open and the lady is apologetic that this has to be frustrated, my accounts are not available & problem would be escalated. No return call to inform if accounts are fixed or not. She was cancelling all fees of $80 on my account for overdraft fees and such since I was not able to get into my account and transfer money between. Call again later to let them know my son's account is not able to be enrolled in new system and rep ******* me that his is included in my enrollment. I explain it is not, it is a separate account per his social security. She tells me she can't help me if I am going to be angry and not let her explain. She tells me she understands my frustration, I say no I am sure you can get into your account perfectly fine so you have no clue. While on phone call with her, I get into my mobile and online accounts around 12 noon (trial and error, no phone call back form representative this morning) and is informed my son's account is on old system as it is a specific type of account. Try to go into my accounts at 6:45 PM same day and again accounts not available. NO customer service or help available until next day at 7:30pm. I should have access to my money and bank account at all times. I have been declined many times it is embarrassing in the stores and have no control of my money available. Will call again in morning and remind them it has gone to BBB and very unhappy. If your going to launch a new program MAKE SURE IT IS FLAWLESS AND ACTUALLY WORKS BEFORE YOU LAUNCH IT, Looking for new bank. NO access to bank accounts for 3 days now.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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