ComplaintsforPacific Magazine Billing Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a notice to renew my subscription for People Magazine on 2/13/23. I sent a check for $89.98. I recently received another notice and I started to think I was receiving a lot of them so I looked back I had already renewed 4 times this year. I now have a subscription which is good through **** according to People Mag. They said I could cancel any time by calling the 3rd party seller. I contacted the phone number provided by ******* at People Mag and no one returns calls left at that number.I have requested a refund and no one calls back. I would like a refund. I see it says Pacific Magazine is no longer sending renewal notices or solicitations, but I would like a refund if the amount paid. People Magazine should also stop allowing renewals through 3rd party sellers. It turns out I have 1 renewal with this vendor and 3 with other vendors. Based on my conversation with *******, they are aware this is a problem. It benefits them so they overlook it and hand out useless phone numbers to make it seem like theyre not complicit.Business response
12/08/2023
A refund has been issued to this individual. This refund check will be mailed via US Postal Service. Please allow up to two weeks for mailing.Initial Complaint
08/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I'm contacting BBB on behalf of my 93-year father, *******************. Pacific Magazine Billing LLC for fraudulent business practices. My father sent them a check for $193 for the Economist magazine in January 2023. After three months and no magazine deliveries I contacted Pacific Magazine by phone four times and only got an answering service. I demanded a refund and cancelled the subscription on behalf of my dad and he finally got a refund several months later. However, the next month, weekly copies of the Economist started arriving even though we had cancelled the subscription. Pacific Magazine is now sending my father invoices every few weeks for a magazine subscription that he cancelled and did not order. Attempts to reach the company by phone do not work since there is only an answering service and they do not take messages. Their e-mail address is inoperable.It is clear that Pacific Magazine Billing LLC is engaged in fraudulent business practices. I will be sending the San Diego County District Attorney a letter as well about this company operating in their jurisdiction committing that is committing fraud. It is likely this fraud is widescale as I have reviewed the BBB reviews of this company and they are very negative and others have had similar complaints about fraudulent billing practices. BBB has given this company an "F" and is well earned based on our experience. Please include this complaint in your summary about Pacific Magazine LLC.Business response
08/10/2023
Pacific Magazine has stopped sending all mailing offers to all customers as of Feb. 2023. This individual should no longer be receiving ANY mailers from our company. Please send a copy of what you're currently receiving to verify it is in fact from PMB. As for our email address. Please send all correspondence to ***************************** Inquiries are responded to within 48 hours. We understand your refund has been received.Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 13,2022, I sent check # **** for $89.00 to Pacific Magazine Billing, thinking it was an outsourced billing company for People Magazine. I also sent check # **** on 12/30/2022 for another $89.00 for People Magazine once again. I had previously paid for subscriptions directly to People Magazine in the past, but i believe i had come across something that offered the magazine at a discounted rate, and this was the invoice received for that. I did not receive any magazines from these payments. My legitimate subscription ended, and I received nothing for these 2 payments. I would like to be refunded for these 2 payments.Business response
08/09/2023
We apologize for this oversight. We will reach out to our clearinghouse. This customer will immediately be refunded in full.Customer response
08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
05/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a bill for my Fine Woodworking subscription from *** for $89.95 in Oct 2022. Thinking the company outsourced their billing, I paid it with CK **** on Oct 14, and it was cashed on Oct 25, 2022. Just today I received the REAL bill from the REAL company, ************** I verified with them that they did not receive or cash my check, then I googled *** and read about the billing scam. I cannot find a working phone number and am turning to you for help obtaining a refund for $89.95. Thank you so much.Business response
05/19/2023
This order will be refunded.
As stated on our offer material, we are an independent 3rd party. We utilize clearinghouses to fulfill order requests. There is a phone number listed on every mailer piece in the upper right hand corner beneath our remittance address. There are customer ********************** representatives on standby.
We apologize for this individuals experience. The refund will be sent by mail and should arrive within two weeks.
Sincerely,
Customer Care, ***
Customer response
05/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
04/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
A check for $232.45 was sent and cashed in Oct 2022 and still I have not received any People Magazine issues. I have email customer **********************, and have had no response. Have not been able to reach anyone by phone.Business response
04/17/2023
This order was refunded on 4/10/2023 in full and the order cancelled. We apologize for the inconvenience.
Customer Care, ***
Initial Complaint
04/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction: 12/5/2023 for Southern Living magazine Paid by check $45.95. Have heard nothing since transaction.Business response
04/13/2023
This order was placed 12/5/2022. It has now been cancelled and refunded in full.Initial Complaint
03/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I sent a check #**** ($122.45) for a subscription to the Economist. They deposited the check in the Bank o ********** ********* on 01/25/2023. I have not received any magazines and would like a full refund.Business response
03/15/2023
As stated on our offer, we are an independent 3rd party. We utilize clearing houses to fulfill order requests. These order take up to 12 weeks to process and ship. This order was placed at the end of January 2023 and is still within the specified 12 week period. As this individual has requested a refund, a full refund will be processed. Additionally, this individual will be permanently removed from our mailing list.Customer response
03/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 5, more than thirteen weeks ago, i mailed checks to *** Magazine billing to renew my subscriptions for The New Yorker and Vanity Fair magazines. I still have not begun to receive the issues to which i am entitled. I would like the issues to which i am entitled, both past and ongoing, to be delivered immediately.Business response
03/13/2023
We do not find any orders under the name *****************. Is there another name under which this order may be located? We are happy to issue a refund for the inconvenience. We sincerely apologize for this oversight.
Sincerely,
Customer **********************, PMB
Customer response
03/13/2023
THE CHECKS ARE IN MY NAME ******************
PERHAPS THE SUBSCRIPTION IS IN MY MARRIED NAME ***********************, OR IN MY FULL NAME *********************************
Business response
03/15/2023
Thank you, the orders were located under: Mrs. ********************* they were not under your name. Pacific Magazine Billing will immediately issue refunds to you, *****************, and have them mailed to your ******** address. You will be refunded for Vanity Fair and The New Yorker. We appreciate your help in locating your order under the name associated with the account.Initial Complaint
02/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered Country Living magazine and never received it. I payed $46.45 in total The first check was written 10-19-22 Check # *** $23.22 The second payment was written on 11-9-22 Check #*** $23.23 Both checks have cleared but I never received any magazines.Business response
02/07/2023
A full refund has been issued and this individual has been removed from all future mailings while we investigate this issue. We apologize for the inconvenience.Initial Complaint
12/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid for a yearly subscription to Penthouse and have not received this magazine.Recently, I received a solicitation from this company for Penthouse Letters magazine. I did not respond to the 2nd solicitation.Business response
12/29/2022
This order was in process. We have cancelled it at the customer's request. Our offer material states that offers take 12 weeks to ship and arrive. Additionally, this individual has been removed from all future mailings.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
109 total complaints in the last 3 years.
4 complaints closed in the last 12 months.