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          Find a Location

          Safe Step Walk-In Tub has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSafe Step Walk-In Tub

            Baths
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            520 Royal Pkwy

            Ste.100

            Nashville, TN 37214-3793

            Get Directions
            Visit Website
            (800) 668-5636

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            Customer Reviews

            3/5

            Average of 106 Customer Reviews

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            Customer Complaints

            164 complaints closed in last 3 years

            60 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/30/2009

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers the sale, service and installation of walk-in bath tubs. This company also offers spas & hot tubs, therapeutic massage spas and whirlpool bath equipment & supplies.

            Business Details

            This is a multi-location business.

            Find a Location

            Safe Step Walk-In Tub has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              520 Royal Pkwy Ste.100, Nashville, TN 37214-3793
              BBB File Opened:
              6/18/2008
              Years in Business:
              16
              Business Started:
              5/1/2008
              Business Started Locally:
              6/1/2008
              Date of New Ownership:
              8/1/2018
              Business Incorporated:
              5/1/2008
              Accredited Since:
              4/30/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Safe Step Walk In Tub LLC
              • Ferguson Enterprises LLC
              Business Management
              • Mr. Ben Faulk, General Manager
              Contact Information

              Customer Contact

              • Mr. Ben Faulk, General Manager
              Additional Contact Information

              Fax Numbers

              • (615) 523-1627
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              164 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/11/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased the Safe Step Tub and was told by their salesman that it has a LIVE TIME WARRANTY. Now I find that it doesn't. I was recently told by a repair person who called and said the dirt/sand in the water is an ongoing problem with the Safe Step Tub. He said that he would be okay coming over and telling me how to fix this problem but if he has to touch the tub it will be hundreds of additional money. He said that the tub needs to be taken apart (by me) and all the (tubes) be cleaned out. He said that is the problem with the safe step tubs they all do the sand/dirt buildup in the tubes and it is the buyers problem to take the tube apart and clean out the tubes and that it has to be done over and over and over. It is a recurring problem. And that was not mentioned at all at the time I bought the tub. I am one a tub specialist and I do not know how to take the tub apart and put back together again. I wouldn't have purchased the tub if I knew that their warranty is NO GOOD AT ALL. and that I am responsible for repairing the tub myself.
              Read More
              Read 163 More Complaints

              Customer Reviews

              106 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Lisa G

              07/24/2024

              This tub has been an absolute Godsend!! I love laying back in it to soothe my arthritis - and it is just as good to take a nice seated shower when I come in from one of my walks in the heat and humidity!! I am beyond thrilled with this tub and am so happy I purchased it. So easy to get in and out of! I am sure my parents are smiling down from Heaven - they both experienced falls in our old bathtub!!

              Safe Step Walk-In Tub Response

              08/20/2024

              Thank you so much for sharing your heartfelt experience! We're thrilled to hear that your new tub has been such a blessing for you. Knowing that it helps soothe your arthritis and provides comfort after your walks means the world to us. We're honored to have been part of a purchase that brings you peace of mind and safety, especially with the memory of your parents in mind. If you ever need anything, we're here to help. Enjoy every relaxing moment!
              Read 105 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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