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          Element Moving and Storage, LLC has 1 locations, listed below.

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            Business ProfileforElement Moving and Storage, LLC

            Moving Companies
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/11/2011

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            6/21/2010
            Years in Business:
            13
            Business Started:
            7/14/2010
            Business Started Locally:
            7/1/2010
            Business Incorporated:
            5/20/2010
            Accredited Since:
            7/11/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Element Moving and Wine Storage
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            10:00 AM - 2:00 PM
            Business Management
            • Ms. Ayelet Elle Nesher, Owner/Director
            Contact Information

            Principal

            • Ms. Ayelet Elle Nesher, Owner/Director

            Customer Contact

            • Ms. Ayelet Elle Nesher, Owner/Director
            • Mr. Liran Haviv, Managing Member
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/03/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            For a July 10, 2021 move, I signed a BINDING order for moving service with FULL PACKING SERVICE and FULL VALUE PROTECTION $3772.65 They misrepresented that they were an interstate moving company with their own trucks - rather than a broker who had no intention to actually deliver the goods. They guaranteed full pack service - in particular of highly breakable items, a company representative even came to the house to survey what packing needed to be done to protect these items and NO packing was done of those items. 25 of those irreplaceable items were broken - Element offered $6. The full value protection policy was a scam - these items were denied any reimbursement as they had to claimed BEFORE the truck left the property. The third party delivery truck (with hand written taped sign on truck door) demanded $650 CASH upon delivery in violation of FMCSA - another scam and totally unnecessary under the circumstances. Typical "hostage" situation with irreputable movers. There were several heavy pieces of furniture that required more than the driver and "one local helper" (at the pickup there were 4 movers and an elevator) but Element denied the driver the necessary help to avoid damaging the walls etc. Based upon the lack of paid full packing which was directly responsible for 25 broken items, the scam full value protection plan sold by Element, the $650 "hostage fee" and lack of proper unloading movers, I would like a partial refund for "services".
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David G

            5 stars

            12/16/2021

            I have utilized Element Moving & Storage for residential moves and business moves over the past 15 years. I have also referred Element Moving & Storage to a number of customers. I have always been pleased with their customer service and their moving operations. The moving staff has always been (as they were today for my residential move) meticulous, courteous and knowledgeable. And the price is has always been fair and reasonable (as it was today). Highly recommend!

            Element Moving and Storage, LLC Response

            12/17/2021

            Thanks ***** for your kind words.
            We appreciate you taking the time to write this review and can't wait to move you again soon!

            Local BBB

            BBB serving North Central Texas

            BBB Reports On

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