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Find a Location

Ken Garff has 135 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ken Garff

      111 E Broadway Ste 900 Salt Lake Cty, UT 84111-5235

      BBB Accredited Business
    • Ken Garff

      64 E 900 S Salt Lake City, UT 84111-4415

      BBB Accredited Business
    • Ken Garff

      198 E 500 S Salt Lake City, UT 84111-3216

      BBB Accredited Business
    • Ken Garff

      575 S State St Salt Lake City, UT 84111-3521

      BBB Accredited Business
    • Ken Garff

      150 E 500 S Salt Lake City, UT 84111-3216

      BBB Accredited Business

    Business ProfileforKen Garff

    New Car Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.41/5stars

    Average of 1,881 Customer Reviews

    Customer Complaints

    331 complaints closed in last 3 years

    200 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/7/2011

    Years in Business: 92

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Sell and Service New and Used Cars and Repair vehicles that have been in traffic accidents.

    Business Details

    This is a multi-location business.

    Find a Location

    Ken Garff has 135 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ken Garff

        111 E Broadway Ste 900 Salt Lake Cty, UT 84111-5235

        BBB Accredited Business
      • Ken Garff

        64 E 900 S Salt Lake City, UT 84111-4415

        BBB Accredited Business
      • Ken Garff

        198 E 500 S Salt Lake City, UT 84111-3216

        BBB Accredited Business
      • Ken Garff

        575 S State St Salt Lake City, UT 84111-3521

        BBB Accredited Business
      • Ken Garff

        150 E 500 S Salt Lake City, UT 84111-3216

        BBB Accredited Business
      Headquarters
      111 E Broadway Ste 900, Salt Lake Cty, UT 84111-5235
      BBB File Opened:
      11/1/1984
      Years in Business:
      92
      Business Started:
      1/1/1932
      Business Started Locally:
      1/1/1932
      Business Incorporated:
      10/8/1949
      Accredited Since:
      2/7/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Nate Wade Subaru
      • Ken Garff Volkswagen
      • Ken Garff West Valley Ford
      • Ferrari of Salt Lake City
      • Ken Garff Hyundai Southtowne
      • Jaguar Land Rover Lehi
      • Maserati of Salt Lake City
      • Jaguar Land Rover of Salt Lake
      • Ken Garff Honda Downtown
      • Ken Garff Automotive Group
      • Ken Garff Nissan of Orem
      • Ken Garff Nissan Salt Lake
      • Ken Garff West Valley Chrysler Jeep Dodge Ram
      • Ken Garff West Valley Used
      • Ken Garff Honda of Orem
      • Ken Garff Porsche
      • Mercedes-Benz of Salt Lake City
      • Ken Garff Volvo
      • Ken Garff Hyundai Downtown
      • St. George Ford Lincoln
      • Ken Garff Nissan Riverdale
      • Ken Garff Ford
      • Ken Garff Buick GMC Riverdale
      • Ken Garff Honda Riverdale
      • Ken Garff Audi
      • Ken Garff Chevrolet
      Business Management
      • Mr. John K. Garff, President
      • Ms. Angie Pehrson, Executive Assistant
      • Mr. Brett Hopkins, CEO
      • Mr. Jason Frampton, Marketing Director
      • Ms. Jenneece Hale, Executive Assistant
      Contact Information

      Principal

      • Ms. Angie Pehrson, Executive Assistant

      Customer Contact

      • Ms. Tina Bourgeois, Office Coordinator
      Additional Contact Information

      Fax Numbers

      • (801) 257-3460
        Primary Fax
      • (801) 257-3496
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      331 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/06/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      i CALLED TO GET A PART NUMBER BY VIN THEY GAVE ME THE WRONG PART NUMBER AND I ORDERED THE WRONG PART THEN I CALL AND SAME VIN THEY GIVE ME THE RIGHT PART NUMBER THEY COST ME MONEY TIME LABOR AND NOW IM DOWN BECAUSE OF THEIR INCOMPENTENCE
      Read More

      Customer Reviews

      1,881 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jose F

      1 star

      04/21/2024

      Terrible Maintenance service.I bought a new Santa **** from ******* from ***************** in Dalt Lake City. We went for an oil change, we were told that we couldnt use any free because the automobile didnt have the right amount of miles to be able to get it free so were force to buy 3 as a packaged. When we received our car and got home I noticed that the car was leaking oil, I ended up buying cat litter to be able to clean the mess inside my garage, took the car back to the dealer, ********* left a doble seal in the filter. Now the light for another oil change is on, wife took the at in for an oil change, she was told that we couldnt use a free one or one from the 3 that we bought as a package and we need to buy a new one if we want an oil change. What kind of BS is this when the car still have 3 or 4 free one and I have 2 left from the package that I bought. Im very disappointed and furious with such a terrible service. This is my last time buying *******.

      Local BBB

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