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          1-800 Contacts, Inc. has 1 locations, listed below.

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            Business Profile1-800 Contacts, Inc.

            Contact Lenses
            BBB accredited business

            Contact Information

            261 W Data Dr

            Draper, UT 84020-2372

            Visit Website
            (800) 266-8228

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            Customer Reviews

            1.9/5

            Average of 155 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            118 complaints closed in last 3 years

            39 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/1995

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            261 W Data Dr, Draper, UT 84020-2372
            BBB File Opened:
            11/25/1996
            Years in Business:
            29
            Business Started:
            2/1/1995
            Business Started Locally:
            2/1/1995
            Business Incorporated:
            11/1/2001
            Accredited Since:
            2/1/1995
            Type of Entity:
            Corporation
            Business Management
            • Ms. Kristi Salazar, Legal Operations Manager
            Contact Information

            Principal

            • Ms. Kristi Salazar, Legal Operations Manager
            Additional Contact Information

            Fax Numbers

            • (801) 924-9905
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            118 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/12/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Web site claims express shipping within 2 to 3 days of verification of prescription when paying for express shipping option. No where is it mentioned during the ordering process that the lenses that were being order are considered "custom". No additional status is provided after receipt of the order and prescription verification.I waited 6 days after placing the order and when I had heard nothing back I contacted about the status. That is when I was informed that my order was considered "custom" and would *********** to 8 weeks. I had received my previous order directly from my optometrist in 2 weeks time.
            Read More
            Read 117 More Complaints

            Customer Reviews

            155 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Josh G

            07/23/2024

            I am a new contacts wearer, I was given contacts from my optometrist but they never gave me a prescription so I called ***** contacts and:1. Someone picked up on the first or second ring. No phone tree or transfers required 2. The lady I spoke to clear and easy to understand 3. She was very helpful and said that she would actually call my doctors office and get the information for me. She also applied a first time buyer 30% discount and let me know if a mail in rebate I was eligible for. 4. They placed the order and called back to confirm the order had been placed 5. I was sent tracking the same day

            1-800 Contacts, Inc. Response

            07/25/2024

            Hi ******,

            Thank you for 5 stars! We are very proud of our customer service team, and strive to make buying contacts a simple and exceptional experience. Don't forget about our gajillion percent promise. All of the contacts you purchase with us are 100% refundable, replaceable and exchangeable down to the last lens, even if the box is open. If there's anything else we can do to help, please give us a call at ************, and our customer service experts will be happy to help you!

            1-800 Contacts

            Read 154 More Customer Reviews

            Local BBB

            BBB Mountain West

            More Info on Local BBB

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