Business ProfileforMerrick Bank

If I have an option for no star, I would rate this bank with no star. I paid a service fee $230 to Global trade ************** After paying the fee, I spoke with their agent and they tried to scam me with other fees. I told the Global Trade **** that I didnt feel comfortable to continue doing the trademark with them. They then sent an email and promised to give me a refund within 5-7 Bussiness days. This was back in 3/30/24. Now is July 2024. I still havent received any credit as they promised.I wasnt able to resolve my dispute with a vendor for the charge. I finally called Merrick Bank to dispute this transaction fee. They asked me to fax in the proofs. I faxed in and I found out a month later that they denied my dispute because they never received my faxes. They reopened the case and asked my to fax in the proofs. I faxed in the proofs and called Merrick bank a week later. They said they still denied my dispute because they dont see any billing errors. How could they didnt? With the proof of vendor promised me to give me a refund and they didnt? I had to call in 5 times and spoke to 10 different customer service and dispute department. The process was painful because Every time I called, I had to repeat the same story. After those calls and sending in the proofs, ****** Bank still denied the case.Im disappointed of how this bank handled the dispute cases.If you are Merrick card holders and ever had to deal with disputed transactions. Good luck! This bank doesnt protect their customers at all.