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          Find a Location

          Rustica has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Rustica

              1520 N Main St Springville, UT 84663-1057

            • Rustica

              1060 Spring Creek Pl Springville, UT 84663-3037

            Business ProfileRustica

            Knobs
            Multi Location Business

            Contact Information

            1520 N Main St

            Springville, UT 84663-1057

            Visit Website
            Email this Business
            (800) 891-8312

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Custom manufacturer and fabricator of unique doors, hardware and furnishings.

            Doors - Rolling, Cabinet Hardware, House Furnishings & Services, Knobs

            Business Details

            This is a multi-location business.

            Find a Location

            Rustica has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Rustica

                1520 N Main St Springville, UT 84663-1057

              • Rustica

                1060 Spring Creek Pl Springville, UT 84663-3037

              Location of This Business
              1520 N Main St, Springville, UT 84663-1057
              Email this Business
              BBB File Opened:
              8/7/2009
              Years in Business:
              18
              Business Started:
              1/1/2006
              Business Started Locally:
              1/1/2006
              Business Incorporated:
              2/20/2007
              Type of Entity:
              Corporation
              Alternate Business Name
              • Rustica Hardware
              Business Management
              • Mr. Kate Allen, Customer Contact
              • Mr. Paul Allen, Owner
              • Mr. David Acheson, Director of Sales and Service
              • Mr. Ben Lewis, Chief Marketing Officer
              • Mr. Josh Nelson, Compliance Officer
              • Mr. Andrew Van Dyke, Controller
              Contact Information

              Principal

              • Mr. Paul Allen, Owner
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/27/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              In November and December of last year I purchased 11 custom wood exterior doors for my Equestrian Facility. I made it clear that these were "Barn Doors" to be used in Florida. I received the doors, of course some of the material was missing which they made me repurchase. In April of 2023 we noticed elements of the door design began to separate and door swelling. I called their showroom and customer support number and left messages over 10 times as well as sent emails to their customer support including the sale person as well. I cannot get a response to address the issues im having with their product which has a "Worry-Free Satisfaction Guarantee" I have exhausted my patience and every reasonable recourse. I am seeking assistance in resolving this matter. I would like the doors replaced or a partial refund so I can get the doors fixed myself.
              Read More
              Read 9 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Hayley L

              05/23/2022

              Ordered a custom exterior door for our house we were building. Paid over $5000.00 and expected a decent high-quality product from a company that will back its product. Within the first 6 months the door started leaking during and routine rainstorm which was warping our brand-new ash wood floors that we installed, stained and sealed ourselves. The door itself immediately started warping and cracking and right after installation one of the finish pieces "fell off". We tried gluing, lightly re-sanding and sealing wood but this situation just keeps getting worse. I have reached out to Rustica several times for missing pieces, poor quality, and many other issues with absolutely no solution and many times no call or email back. **If there was a lawsuit against this company I would join in a heartbeat!! They need to stop producing and selling products that are such poor quality. DO NOT BUY FROM THIS COMPANY, YOU WILL REGRET IT!! **If you still don't believe me just read through all other reviews before taking the plunge!!
              Read 3 More Customer Reviews

              Local BBB

              BBB Mountain West

              More Info on Local BBB

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