Business ProfileforExtra Space Management, Inc.

#1) Began a rental agreement with this facility late Feb of this year (2024) online for a 10x25’ unit at a rate total of $235 all fees included. After renting the unit online, I measured the unit which was not as advertised and actual size was 9.5’x23’ for a total of 218.5 square feet. Not the 250 sq ft advertised. I brought this to the attendants attention immediately who stated they would see about a discount since it wasn’t what I believed to be renting online beforehand. I should receive a discount equal to the % of space difference. Every square foot matters when paying for storage. Bait and switch. #2) At the end of my second month (today April 30th, 2024) going into my 3rd month May, I go into the office to ask about the discount and to pay my unit up for the rest of the year (through Dec 2024). The 2nd month (march) had been on autopay so never went to facility and assumed my discount would be applied to fees once we came to an agreement. I was then notified by store manager Arnold Andrade, they were INCREASING my rent by a ridiculous 35%! That May rent had been already been charged to my card and the increase would start at the end of May for June. I never received ANY type of notice as required by CO law. At this point I began recording with my phone for documentation. When I made manager aware of the law he claimed one had been sent out April 17th. False. I live 3 blocks from facility and receive emails from the USPS every day with pictures of the mail coming to our home. NO notice was ever received and I have usps proof. On top of not receiving a discount for the false advertising of storage size, they are trying to RAISE the rent 35%!?! THIRTY FIVE PERCENT! From roughly $235 up to almost $318. FAR above the 5-10% average raise in CO but also under illegal requirement of 30 days notice. Not only is this illegal, it is down right price gouging and preadatory business practices. Especially towards long-term, auto paying customers trying to pay yearly?