Customer ReviewsforGalaxy Motors Galaxy RV

They damaged my trailer and have not fixed it making no effort to help. They’ve been through four sales reps in eight months. They’ve fixed the trailer and then fixed it wrong and had to take it back and do it again when they returned it, it was flooded. The moisture was at 70 it was completely dirty on the inside like somebody had been sleeping in it, they gouged holes in the bathroom. They didn’t fix the things in the trailer they were supposed to fix, and they bashed it into the concrete in my driveway and destroyed my driveway and the trailer.

13 months ago our daughter bought a Chev SUV. The price was good and its condition was very good. She also purchased the extended warranty *******. 3 weeks into ownership the engine troubles started. She has visited Galaxy in Nanaimo at least once a month and gets no satisfaction at all. *** ******** ***** ***** *** ***** **** ******* *** *** ***** *** *** ** ** ***** ** *** ******** **** ***** *** ****** ******** ****** ***** ***** ********* *** *********** *** ****** ***** ****** *** *** **** ********* **** ***** ****** *** ***** ***** ******* **** **** ********* **** *** ********** **** **** **** **** Galaxy just gives her the run around and is reluctant to rebuild the engine ****** ** ****** and the warranty company ignores all concerns *** **** **** ***** *** ******** ******** ******* ****** Be careful when you buy from Galaxy Motors Folks. **** * **********

Excellent customer service at every level. The service manager was accommodating on several issues and truly went out of his way to work within my timeframe. I particularly appreciate the detailing which comes with service. I had the car there two days in a row due to part availability and it was cleaned and vacuumed both times.

I bought a Ford Escape on Saturday. On Monday it wouldn’t start as the battery was dead. I went back to the dealership, they tested the battery, replaced it at no cost, washed and vacuumed the vehicle, and sent me on my way. No fuss. No quibbles. Really excellent service. Based on this I will shop here again for sure. Thanks Galaxy.

Was sold a 2019 model which came with mould, rust, mice poop, and dead bugs even though it was supposed to be new. You can't even charge a phone in this Phantom model or use appliances it came with, without tripping the electrical. It's been a month and they had it in for 3 days and it came out with the same problems. Stove had a propane leak, they said they fixed it, now it's not working. They said they wouldn't send a mobile mechanic til MAY 28TH. I spent $******* on the RV itself with 2 warrranties and tax. The interest on top of the loan is $****** through ******. I waited over a month to write this review before going public online and gave them all the opportunities to fix everything. I only got one set of keys (again, brand new RV with one set?) it had 3000 miles on it. I will not remove this review until I go through Better business bureau and either get it fixed and compensated financially for the time I haven't even been able to use it. I paid $****** more than a similar model on the main land because they seemed nice and I wanted to start a referral relationship with them but I'm officially at my wits end with this RV. This isn't even a comprehensive description of what's gone wrong, the back up camera stays on while driving on the highway and you can't listing to the radio. The check engine light came on my first trip out. AND MORE. I will be coming back to this review with photos in the next 2 weeks if they don't take responsibility for what they sold me. Most disappointing and stressful purchase of my life. Was going to buy a truck from them but my trust in this company is completely lost.