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      Country
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          Find a Location

          Donmar Heating, Cooling and Plumbing has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforDonmar Heating, Cooling and Plumbing

            Air Conditioning Contractor
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/19/1997

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We provide full service residential and light commercial heating, cooling, plumbing, repair and replacement services.Whether it's brand new installations of HVAC systems or routine maintenance for an air conditioning system, we strive to help create a controlled climate in your home year-round. 

            Business Details

            This is a multi-location business.

            Find a Location

            Donmar Heating, Cooling and Plumbing has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              5/19/1997
              Years in Business:
              36
              Business Started:
              1/19/1988
              Business Started Locally:
              4/10/1990
              Business Incorporated:
              10/9/1990
              Accredited Since:
              5/19/1997
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2705000147 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 3/31/2025.

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              http://www.dpor.virginia.gov

              BBB records show a license number of 79252 for this business, issued by DLLR's Division of Occupational and Professional Licensing-MD. The expiration date of this license is 12/17/2024.

              These agencies may include:

              DLLR's Division of Occupational and Professional Licensing-MD

              500 N Calvert St Rm 301

              Baltimore MD 21202

              (410) 230-6309

              http://www.dllr.state.md.us

              Type of Entity:
              Corporation
              Business Management
              • Mr. Donald Wills, President
              Contact Information

              Principal

              • Mr. Donald Wills, President

              Customer Contact

              • Mr. Donald Wills, President
              Additional Contact Information

              Fax Numbers

              • (703) 435-7658
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/03/2021

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              I requested service from Donmar on 6/30/21. Technician ****** arrived at my home on 7/1/21 to diagnose a low air flow problem. I was asked whether I wanted to pay for the service that day, or have an invoice sent to me. I assumed I would soon receive a bill in the mail but the bill was never mailed, it was emailed and I didn't realize the company had emailed me on 4 occasions, 7/1/21, 7/9/21, 7/29/21, and 8/9/21. The total amount due was $229. It wasn't until 8/31/21 that I received threatening letters from a Rapid Recovery Collections company, one dated 8/24/21 and the other 8/26/21 (See attachments below). This correspondence was after 60 days of the original service. The letter threatened legal action and instructions to ONLY contact Rapid Recovery. On the morning of 9/3/21 I contacted Donmar and spoke with ****** who refused to take my full payment including the fees added to the bill and told me to call Rapid Recovery. This sounds like a scam. I want to resolve this issue asap.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kristine P.

              1 star

              05/11/2021

              We had them out for an emergency visit in December. Our heat was not turning on. Turns out we had a faulty fuse. Problem was fixed and everything was double checked over. He tried to sell us on a maintenance plan multiple times and we turned him down multiple times. He left and everything was fine. Fast forward about 4 months later, our ac was not turning on. We called a different company out and he immediately saw what the problem was. A wire was pulled out and twisted off to the side. (Note the wire didn’t just fall out, it was clearly pushed in the other direction) so turns out back in December when we turned down the maintenance plan, he probably left thinking haha they will call in a few months and I’ll fix their issue and they will see they need the plan. Anyway. I called donmar to speak to a manager. Was never connected to one. They took down my message and said they would get back to me. I had to follow up a few days later. Again, no manager. Was told that I was being fully refunded for the work done. So no apology, no questions. Just here you are go away, like it happens all the time. Which seems like it does after reading more reviews on here. Definitely a questionable company with terrible morales.

              Donmar Heating, Cooling and Plumbing Response

              05/12/2021

              We did speak with Ms Pribish today. Our technician on 12/26/20 made a low voltage wire repair on her furnace which restored the heat function. He had to cut out a section of wire that was damaged and re splice all together. The other company technician that followed stated that we intentionally left a wire pushed to the side- this technician would have no way of knowing the intention part, or why he would say that without any factual evidence. We refunded the full invoice amount of $198 in good faith that it would pay for any possible mistake our technician made. If we are guilty of anything is not responding to Ms Pribish in the timely manner. My self as owner take ownership of this problem and apologized to her for any undue stress we may have caused.

              Donmar Heating, Cooling and Plumbing Response

              05/13/2021

              Thank you Ms. Kristine P****** for your feedback. After 3 decades of reliable and professional service our scores of happy customers speak for themselves. This was a shorted thermostat wire repair. We had to cut out as section and re splice them together($198). To be accused of deliberately doing something like this is just wrong and would be bad business. People are smarter than that as we would have to return at our expense and explain why there was a wire out of place. If we make a mistake we own up to it and make it right. We were not given the opportunity up front so your full amount of $198 for the furnace repair was refunded right away. We do apologize for any inconvenience if a mistake was made by our technician.

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