Business ProfileforKoons of Silver Spring, Inc

05/03/2023-I dropped off my 2021 **** for a recall on valve seals (oil leak). The service advisor ****** told me it would take a week for the repair. 05/12/23-received call from ****** that they found a deeper score on 1 valve which required its replacement (I found out later on 5/18/23 from **** the foreman that the valve was dropped during the repair). He said the car should be ready by later today or by Tuesday 05/16/23 next week.05/18/2023 at 10:39am-received a call from **** the foreman. He said when the tech worked on the valve there was a mistake made (the valve fell in) and they needed to replace the valve. The **** was less than 2 years old and I take really good care of the car prior to dropping it off on 5/3/23. The mechanics spilled the coolant and did not bother to clean it up right away, it showed how careless they were. Jake the foreman told me that he had 12 years experience as a mechanics. When I told him that the coolant can damage the engine parts and paint, he said it's harmless. 05/19/23 At 1:48pm I arrived at Koons *****. Met with ******. I did a check on the **** to look for any damage (they did the car wash already). Found scratches and small stain on the paint (driver door) and the engine was dirty. Pointed out to ******, he took some pictures and then took the car back to the shop to have it cleaned up. He said they test drove yesterday and again this morning and found no leak. ****** brought the car back. The engine area was still not completely cleaned; still have stained on the engine parts. He said that he will file a report with ***** and will let me know what they are going to do about the scratches and the stain on the left driver door.