Business ProfileforAmerican Muscle

My AM order #***-******** was returned June 8th after scheduling a pickup with **** I communicated via American Muscle website chat regarding my return due to its weight, it couldn't be held at the access point. After validating that my shipment was in route to their facility. I was told on June 8th that I would receive a refund within 2 business days. I never got it. On June 15th after not receiving my refund for an item that is in their possession, I initiated another chat with an American Muscle representative. I was told again that I will receive a refund after, once again, validating that the item was returned and is in their possession. I initiated another chat with American Muscle on June 20th. I was told a 2nd request for a refund was submitted and once it's refunded, I would get an email confirmation. Apparently, this takes 7 to 10 business days. It is now June 27th making it the 8th business day since the request was submitted and I have yet to receive my refund nor the confirmation of said refund. I am not confident that I will receive it tomorrow either which is why I am asking for the BBB to step in while I still attempt to get my refund. American Muscles policy states "If you chose to have your refund back to your original payment method this will take 7-10 business days ( not counting weekends!) after the shipper acknowledges they received the package." We are well into 10 business days pass that date (June 8th) and already on the 8th business day from the refund request ticket that was submitted on June 15th. Another follow-up ticket was submitted on June 26th to the vendor and I was told to wait an additional 24 to 48 hours for a refund confirmation email and to contact American Muscle back if I do not receive a confirmation refund email. I have been more than patient with an issue that should not have been dragged out this long. If my refund is not confirmed and issued today; I will move forward with legal actions against American Muscle.