Business ProfileforCapterra

Our company has had an account with Capterra since 12/2017. After discovering December and November 2022 invoice amounts much higher (up to 100x higher) than previous months, I attempted to contact Capterra by phone. The phone number ************** listed on the **** credit card statement is not setup to receive calls. I attempted to login to my account, only to be redirected to ******* to create a new account. I replied to ******* emails on Dec 19th, 2023 with a request to refund the Nov and Dec transactions, and cancel my account. I received no response. The December amount was mostly refunded, but the November amount for $325.25 was not. My average spend over the years has typically been between $5 and $20 per month. I have made zero changes to this primarily dormant account. On Feb 1st I located another phone number for Capterra and spoke to a customer rep. He referred me to my account manager's email. I emailed my request to the account manager on Feb 1st. I have yet to receive a response. On Jan 1st and Feb 1st, 2023 I was invoiced for $146.50 and $115.25 respectively after my cancellation request on Dec 19, 2022. I contacted Capterra a second time by phone. I was assured that my account manager would respond to me within 24 hrs. I have yet to receive a response. Please have Capterra cancel my account and refund incorrect invoices for Nov 2022 ($325.25) and Feb 2023 ($115.25). It should not be this difficult to resolve invoice discrepancies or cancel an account.