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          Find a Location

          IKEA US, LLC has 73 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • IKEA US, LLC

              420 Alan Wood Road Conshohocken, PA 19428-1141

            • IKEA US, LLC

              2901 Potomac Mills Cir Woodbridge, VA 22192-4639

            • IKEA US, LLC

              2206 S Columbus Blvd Philadelphia, PA 19148-2808

            • IKEA US

              8352 Honeygo Blvd Nottingham, MD 21236-5906

            • IKEA US

              9930 Franklin Square Dr Nottingham, MD 21236-4902

            Business ProfileIKEA US, LLC

            Furniture Stores
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            420 Alan Wood Road

            Conshohocken, PA 19428-1141

            Get Directions
            Visit Website
            (800) 434-4532

            Customer Reviews

            1.06/5

            Average of 186 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,034 complaints closed in last 3 years

            305 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            IKEA US, LLC has 73 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • IKEA US, LLC

                420 Alan Wood Road Conshohocken, PA 19428-1141

              • IKEA US, LLC

                2901 Potomac Mills Cir Woodbridge, VA 22192-4639

              • IKEA US, LLC

                2206 S Columbus Blvd Philadelphia, PA 19148-2808

              • IKEA US

                8352 Honeygo Blvd Nottingham, MD 21236-5906

              • IKEA US

                9930 Franklin Square Dr Nottingham, MD 21236-4902

              Headquarters
              420 Alan Wood Road, Conshohocken, PA 19428-1141
              BBB File Opened:
              10/1/1985
              Years in Business:
              39
              Business Started:
              5/1/1985
              Business Started Locally:
              5/1/1985
              Business Incorporated:
              9/1/1999
              Type of Entity:
              Corporation
              Business Management
              • Mr. Mike Ward, President
              • Ms. Dannielle Ellington, Customer Contact
              • Ms. Keiry Martinez, Customer Service Representative
              • Ms. Barbara Conner, Customer Relations Manager
              Contact Information

              Principal

              • Mr. Mike Ward, President

              Customer Contact

              • Ms. Barbara Conner, Customer Relations Manager
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1,034 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/01/2023

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I placed an order to be delivered to a local ****** ******* for pickup. The order was supposed to arrive over two weeks ago. I’ve called customer service multiple times. The only answer I continue to receive is “your order is out for delivery”  with ****** How can it be out for delivery for two weeks, with an unchanged shipment status this entire time? Unfortunately, **** has taken my money and I have none of the goods I ordered. I will be filing a dispute with my credit card company because this is fraud. they are unwilling to handle the issue with the carrier aside from speaking with them and getting nowhere. how long until I get a refund? Order #*********
              Read More
              Read 1033 More Complaints

              Customer Reviews

              186 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Laurel W

              08/05/2024

              After driving 3 hours round trip to make an IKEA purchase at *** we arrived home only to discover a basic 4 bolt assembly for a chair was not possible due to a manufacturing defect. Calls to customer service were abysmal. They do not want to help. I was hung up on twice. I was told I was sent emails requesting photos which I never received. The closed the file because I never replied to the email that I never received. After finally sending photos through customer service the store would not process a return or exchange. My only option is to return in person to show the defect. **************** specialist told me that because it was an in store purchase those decisions are made in store. So even though customer service clearly understands the problem the file is determined in store. I was asked to resend photos and when I did the message I received was we cannot receive your email because our inbox is full. What a horrible experience. I will not be exchanging the chair I will be requesting a full refund and take the money somewhere else.
              Read 185 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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              BBB reports on known marketplace practices.

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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