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Business ProfileforIONOS, Inc.
Additional business information
At-a-glance
Customer Complaints
249 complaints closed in last 3 years
92 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
IONOS offers a wide range of web hosting products, including email solutions, classic webhosting, and various server solutions including cloud, virtual private servers, and dedicated servers.
Business Details
This is a multi-location business.
- Location of This Business
- 100 N 18th St Ste 400, Philadelphia, PA 19103-2704
- BBB File Opened:
- 12/31/2003
- Years in Business:
- 20
- Business Started:
- 5/14/2003
- Business Started Locally:
- 5/14/2003
- Business Incorporated:
- 5/14/2003
- Accredited Since:
- 3/30/2015
- Type of Entity:
- Corporation
- Related Businesses
- Business Management
- Mr. Matthew Paugh, Owner
- Contact Information
Principal
- Mr. Matthew Paugh, Owner
Customer Contact
- Mr. Matthew Paugh, Owner
- Additional Contact Information
Fax Numbers
- (610) 560-1507Other Fax
Phone Numbers
- (844) 501-2631Other Phone
- (877) 206-4255Other Phone
Website Addresses
- (610) 560-1507
Customer Complaints
249 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Customer Reviews
96 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dennis H
03/18/2024
IONOS, Inc. Response
03/20/2024
Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention.
We apologize for the inconvenience caused by the unexpected disabling of your VPS service and website. Our security measures triggered a termination of all services, and we understand the frustration this caused. We recognize the need for clearer communication regarding security requirements and will ensure better upfront disclosure in the future. We are actively addressing your concerns and have sent an email to the email address on file for the account with additional information.Thank you for your patience and understanding. Once again, we appreciate your feedback and apologize for any inconvenience caused.
Thank you,
Michelle
IONOS US
Local BBB
BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
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