Business ProfileforGerhard's

Purchased new clothes washer and pedestal 10/31/22. Inquired about customer if anything was wrong, told we would get it taken care of or get a new washer. After delivery noticed scrathes on sides, bottom and top of machine. Next week called salesperson, took pictures of serial numbers and scratches and texted to salesperson, ****. Didn't hear back. Called again and again to talk to salespeople. Left messages, texted serial numbers and pictures again. Went to store, heard nothing back. Wife went to store and spoke to ***, showed him pictures; heard nothing back. Called again and texted pictures. Heard nothing. This brings us to February when I called again and spoke to customer service and told her if we didn't get satisfaction we would take them to court. Told it was a little extreme. Or we could get 10% back and just keep it. Asked if she bought brand new scratched car if that would be fine with her. Got no answer. New panels were ordered. Came and was to have them put on today by technician, who opened box and found panels were dented and to fix machine he would have to remove every nut, screw, wire, engine, etc., every piece of machine out and put it in the new panels. At least a 3 hour job, would need another person to lift the 100 lb. machine and cavity out of the old panels and replace every item in the machine. (everything inside). He told me this is not the kind of job he wanted to do. Also note that there was no new top panel and no new pedestal panel that came with the dented panels. Writing letter to Gerhard's of Ardmore.