Business ProfileforBurnham Holdings, Inc.

1/6/14 Bought Burnham Boiler.12/6/22 Fire Dept came to home due to "lethal levels of carbon monoxide" measuring 253 PPM, directly from 8 year old Burnham (which is serviced yearly).12/7/22 Two separate contractors look at boiler & both said needs to be replaced due to hole in iron block (neither had ever seen on 8yr boiler). Both said it's a defect. Called a *** boiler inspector- he never heard of 8yr boiler w this problem. 12/7/22 to 12/9/22 Spoke daily w ******* at Burnham, assured me supervisor would reach out very soon due to carbon monoxide issue, & she emailed info to super & ***********************. I never received response from anyone for 5 days. She also gave me number for dist. ***. *************** spoke to manger *************. He said dealing w carbon monoxide issue need to speak w ***********************. I called & left him a msg.12/12/22 *********************** returned call asked for pictures. 12/13/22 ***** Texted me issue is w high chloride H2O in NY. He said if I had replaced it w Burnham they may have helped me. I called him explained that my family had been removed from house w no heat & that I had been speaking w people at Burnham/***. ****** for days & at no time did anyone tell me this. He blamed my contractor for not replacing w Burnham- my contractor was trying to get us back in house after 3 days with no heat & keep pipes from freezing- used what he could get ******************* had still not responded. I spoke w ***** again that ********* said should be glad to get 8-9 years out of a Burnham.12/22/22 Spoke with VP ***************************. He repeated all that ****** said. He later left voice message after I asked about carbon monoxide & said "...I have no idea haven't seen any of the pictures or know what's there..."1/3/23 *************************** says it's H2O chloride problem in NY, MA, and MD cities. Blamed my contractor again. ***** laughed out loud at me on speaker w my wife when I said my family could have all died from carbon monoxide levels. Sent me attorney info. Zero accountability or care.