Business ProfileforGeorgetown Moving and Storage Company

1. Movers arrived late, scheduled for 9 AM, but they arrived at 10 AM 2. Estimate was for 5-6 hours of moving but it took 10 hours. Movers took off an hour from that 10 hours only because they showed up late 3. We were charged for 2 picture boxes. The boxes were in terrible shape and were not used. The movers instead just carried our pictures down the street to our new home 4. We were charged for 4 wardrobe boxes. We were told not to use 1 wardrobe box because it was falling apart. The other 3 boxes were in terrible condition. 2 of the boxes fell apart during the move and did not fulfill their purpose 5. We confirmed with their office multiple times about disassembling two wardrobes in our bedroom. Movers did not disassemble them saying it would take them hours. We did it ourselves during the move in 45 minutes 6. Movers were inefficient. They spent most of their time carrying small items to and from the house, rather than figuring out the best approach with how to move all the loose items. In fact, we had to do some moving ourselves to aid in making the move more efficient 7. One of the four movers spent a significant amount of his time on his phone and as a result did not actually help during a large part of the move. Another mover showed up and disappeared for several hours at a time so he was not available much for the help 8. Movers were surprised and unable to work with the layout of our DC row house despite having experience moving in DC and being told multiple times about the layout to be expected 9. Customer service was defensive, defiant, and unhelpful in their response to these complaints We expected this to be an easier day but in the end, my husband and I ended up carrying a significant amount of furniture and boxes within our old home and to our new house to try to make the move more efficient. Consequently, what should have been a relatively easy move was made pretty laborious by the inefficiency and unhelpfulness of the movers