Business ProfileforHughes Relocation Services

We moved in February 2022 and still have outstanding questions on a lost/stolen/or misdelivered rug valued at $1000. They claim the rug was delivered and have essentially called us liars when we state that it was not delivered. A rug that was not ours (but was mixed in with our possessions) was handed back to the driver and an email to our representative was sent that very day stating this fact. A trace was to have occurred but our questions go unanswered for over a month now regarding their trace process - what process is used in looking for missing items, who oversees that the correct homeowners possessions are loaded onto a truck and what process is used in determining the rightful owner when apparently a wrong rug was delivered to us. It took the claims team 6 months to get us a check for items that were broken during the move and also for a missing step ladder. Why would a missing step ladder be included in the monetary reimbursement but not the rug? And now we are told once we cash the check our case is closed. Communication with the claims team has been abysmal - and now to continue to wait over a month to questions we have and still have no answers - is just one more example of bad customer relations. Our request is to be reimbursed the $1000 for the missing rug.