Business ProfileforSuperior Moving & Storage, Incorporated

RE: Tracking #******* ****** order# ***-*******-******* I ordered a **************** by ****************** Shore 9 Drawer Dresser with marble top on 1/31/2023. The carrier, ***/Superior Moving/*****, told me that they would not set the dresser up in my room and that they would only deliver it to the inside of my door. I knew I could not move the dresser myself so I canceled the item. I have a message from # ************ saying that they were going to deliver the item but I told them I canceled and rejected the order. I received a message from ****** that I would receive a refund in 3-5 days from 2/10/23. When I did not receive my refund, I called ****** back and spoke to guy named ****. They then told me it would take 10 days. When I did not receive it then, I called back. I was then told it would take 30 days to get my refund. I waited the 30 days. I called ****** back. I was then told that I needed to contact the carrier because they have not received the dresser back. This was NOT stated in any message I received online or through email that I could not get my money back until they they received the item back. ****** told me I needed to call the carrier and ask where the shipment is. I called the carrier, NSD on 3/11/23 and they told me that ****** DID recognize that the item was canceled and that ******'s policy is to give me a refund. Since ****** refuses to give me a refund because they have not received the item back, the item is still considered mine I guess.***/Superior Moving would not give me the status of the shipment back to ******. I'm hoping that the item is just sitting in a warehouse waiting to be shipped. If ****** does not receive the item back ASAP so I can get my refund, I'll have to consider this a theft and get the authorities involved. I sent *** and Superior messages explaining the situation as well.I hope to get this resolved without having to go the legal route but someone will be refunding my $1,673.27.