Business ProfileforDay & Night Air Conditioning, Inc.

My air conditioning stopped cooling, I called Day and Night Air Conditioning. They filled coolant May 4, 2022, suggested I should schedule a leak check. Upon leak check, they diagnosed May 9, 2022 that I needed a new condenser coil. I said okay to replace it, which was under warranty, no charge for the part. They had to order it and while waiting, my air conditioner ran out of coolant again, they put more in May 13, 2022. I protested to the owner the high estimated cost $980 to replace a free, warrantied part, especially since I'd already paid them $610 for diagnosis and freon and he reduced it to $780. The part was still on order and the freon ran out AGAIN, so I told them I'm not paying for any more extra freon while they wait. I turned on fans, etc. They got the part finally and a technician installed it May 17, 2022. I signed his computer pad that the work had been done, but I DID NOT sign authorizing my credit card to be charged. I told him I questioned the high fees and would like to see what exactly I was being charged for, especially since the labor was not 4 hours as had been estimated, but it was 1 hour 45 minutes (I wrote down what time he arrived/finished and took out 20 minutes for his trip to ************ I called the office and the technician said he wasn't going to wait around, so he left. I asked the office person for an itemized invoice and she said she'd have to get back to me. I NEVER received any itemized invoice for the installation, but a few days later, I discovered they had charged my credit card anyway without my authorizing the charge. I also noticed the outside unit seemed very noisy. My neighbor's A/C tech noticed it and told me something was wrong. He found that a panel had been reinstalled crooked so it rubbed on copper pipes, which he said would cause further leaks. He fixed that, and also said they should NOT have continued filling freon because that could cause damage to the condenser. SEE ATTACHMENTS