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          Find a Location

          Home Performance Alliance, Inc. has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Home Performance Alliance, Inc.

              11399 16th Court North Suite 100 Saint Petersburg, FL 33716

            • Home Performance Alliance, Inc.

              2850 Scherer Dr N STE 550 Saint Petersburg, FL 33716-1022

            • Home Performance Alliance, Inc.

              1780 102nd Ave N Ste 500 Saint Petersburg, FL 33716-3603

            • Home Performance Alliance, Inc.

              6360 Presidential Ct STE 3 Fort Myers, FL 33919-3501

            • Home Performance Alliance, Inc.

              7159 Seminole Blvd Saint Petersburg, FL 33707

            Business ProfileHome Performance Alliance, Inc.

            Windows
            Multi Location Business

            Additional business information

            Additional Info:
            In efforts to eliminate causes leading to a pattern of complaints, Home Performance Alliance requests and BBB recommends that if you have any complaints or concerns, please contact the company's Special Customer Care Hotline at 800-472-5896 prior to contacting BBB.

            BBB files indicate that this business has a pattern of complaints concerning service issues and customer service issues. Specifically, complaints filed with BBB concern issues with delays in completing the contracted work and issues with the service performed. Other complaints with BBB allege sales practice issues.

            BBB met with Home Performance Alliance in November 2019 regarding its complaint activity, and the business has been in regular communication with BBB since then detailing the efforts it is making to eliminate the causes leading to complaints. The business informed BBB that it has developed heightened protocols and customer quality control measures.
            See all additional business information

            Contact Information

            11399 16th Court North Suite 100

            Saint Petersburg, FL 33716

            Get Directions
            Visit Website
            (866) 531-6369

            Customer Reviews

            3.43/5

            Average of 184 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            228 complaints closed in last 3 years

            103 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company installs windows, doors, roofs, and baths. 

            Business Details

            This is a multi-location business.

            Find a Location

            Home Performance Alliance, Inc. has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Home Performance Alliance, Inc.

                11399 16th Court North Suite 100 Saint Petersburg, FL 33716

              • Home Performance Alliance, Inc.

                2850 Scherer Dr N STE 550 Saint Petersburg, FL 33716-1022

              • Home Performance Alliance, Inc.

                1780 102nd Ave N Ste 500 Saint Petersburg, FL 33716-3603

              • Home Performance Alliance, Inc.

                6360 Presidential Ct STE 3 Fort Myers, FL 33919-3501

              • Home Performance Alliance, Inc.

                7159 Seminole Blvd Saint Petersburg, FL 33707

              Location of This Business
              11399 16th Court North Suite 100, Saint Petersburg, FL 33716
              BBB File Opened:
              11/7/2011
              Years in Business:
              12
              Business Started:
              9/26/2011
              Business Incorporated:
              9/26/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of CGC1508826 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Florida Department of Business & Professional Regulation

              2601 Blairstone Rd

              Tallahassee FL 32399

              (850) 487-1395

              http://www.myfloridalicense.com/dbpr/

              BBB records show a license number of CBC1258017 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Florida Department of Business & Professional Regulation

              2601 Blairstone Rd

              Tallahassee FL 32399

              (850) 487-1395

              http://www.myfloridalicense.com/dbpr/

              BBB records show a license number of CFC1428495 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Florida Department of Business & Professional Regulation

              2601 Blairstone Rd

              Tallahassee FL 32399

              (850) 487-1395

              http://www.myfloridalicense.com/dbpr/

              Type of Entity:
              Corporation
              Alternate Business Name
              • HPA
              Business Management
              • Mr. Peter Vetere, Vice President
              Contact Information

              Principal

              • Mr. Peter Vetere, Vice President

              Customer Contact

              • Mr. Peter Vetere, Vice President
              • Ms. Melanie Pettus-Scott, Senior Vice President
              • Mr. Thomas Lippert, License Holder
              • Ms. Rosella Maggs, License Holder
              Read More Business Details and See Alerts

              Customer Complaints

              228 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/16/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Had a promotion going on when we had our roof shingled. They gave us a free exterior door. We had the measurements done in November 2023. In February we were told they couldnt fill the sidelite window next to door so we would have to go with sidelite again. We agreed on this and gave them $1,000 to help with expense. To this day, we still do not have door installed. Every time we call for an update, we are told they will call us back to figure out what the hold up is. No one calls back and I still have no clue what is happening to getting the door installed.
              Read More
              Read 227 More Complaints

              Customer Reviews

              184 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Laura R

              07/16/2024

              04/23 I had called for a bath remodel instead a man named *********************** showed up with window samples. I found it strange but decided to see what it would cost for 9 windows & a slider since the home I purchased had windows as old as the build over 40 years old. I was told that the warranty (If there really is one) would replace them if there was even a chip from a mower tossing a rock at it & keep out the heat & would lower my bill, didn't happen. I since have purchased solar. I was also told about a grant for MysafeFLHome for $10,000 which then would make my share a little bit easier to pay but told Chip I needed the grant in order to pay for the windows which was over 29,000. He stated that we could be a showcase home for the windows which would also give us a discount. He did "Everything I could do" to get the lowest payment possible. He said we were approved for the grant & so we would then continue. I still have not received the grant. The windows were put in the first week in 08/23, with them not passing inspection. The slider was also put in upside down to which I was told by Mario was impossible but yet they came back and did flip it. It looks bad now & is not properly fixed with silicone missing & holes through the side of the doors also visible. It's now 07/16/2024. We have not been a showcase home, not that I would now considering. We found out in March we were never approved for the Grant, & I have texts to prove he said that we were, along with emails as well. We were approved for only the Inspection for the Grant but since we were approved for the inspection it was transferred to this year if that never happened, we would have been totally screwed. Thank God we did that part. I have yet to pay one payment yet because of this & don't care until someone fixes this mess. You can call & get nowhere with them ever or no call back or *** **** ** who said "I will help you throughout this whole process" avoid a call or text. Great Times! DO NOT USE THEM!!!
              Read 183 More Customer Reviews

              Local BBB

              BBB of West Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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