Business ProfileforBig Fish Games, Inc.

This company has been a huge disappointment. Ive been playing one of their games called Ever Merge for about a year and a half so Im pretty clear on how it works. They have bonus games ranging from three to seven days that you can chop obstacles for pieces to create larger objects to unlock levels. Well I made it through but after chopping all obstacles there was no way to unlock the last two levels. I reached out to customer service and while responding in a timely manner, albeit polite, they were completely unhelpful (and used an unecessary amount of emojis). They asked for screenshots of my purchase history and what I was looking at on the game from my end. Im pretty sure the representative did not read my question, let alone looks at the pictures or the problem would be obvious. Its sad that a company that grossed $150 million dollars last year, and a parent company Aristocrat Leisure, had a revenue of $2.1 billion US dollars last year, can not find a way to effectively help their customers. I came to the ******************** only to find that they are accredited. If you read what it means to be accredited for the BBB, this company does not fit the bill. They are rated a 1.45. How are they still accredited? Its sad that the BBB, that people have trusted for so many years, would allow this.