Business ProfileforMail A Letter

On April 25th 2023 at 7:35 a.m. I called to cancel my ************ as I was moving out of Sun City to ********, ** I spoke with ******* and she told me there would be an early termination fee because I downgraded my service in February of 2022 and therefore I supposedly signed another 2-year commitment. However I asked the lady on the phone in February of 2022 if this would extend my commitment and she said oh no not at all..******* then told me that there is a 10-month commitment remaining at 77 a month and I asked her to please send me to the resolution center she said she can't send me there because she is a lead and they are too busy. I told her if she can't help me I would write a letter to the Better Business Bureau and at 7:52 a.m. she said that she's no longer allowed to talk to me because I said that I am going to send this to the bbb. I told her no problem just transfer me to someone higher up. At 7:52 a.m. ******* told me she's still waiting for manager in the resolution Department to reply to her request via email to get on the line with me and that I will be waiting a long long time because they never answer and she started laughing.I said no problem because I have all day..At 7:55 a.m. she said she would request a call back to me and I said how long would I have to wait and she said that they wouldn't call me back I would have to call them again!She said she had other people to help and that she could no longer stay on the line with me as it had been 20 minutes she said that I will owe the money and they will send me the final bill and I said but I asked the girl in February of 2022 and she said there is no more extended contract when I downgraded..Can you please help me? their crooks!My two years commitment was up April 17th 2023!