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          Honda of Kirkland has 1 locations, listed below.

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            Customer ReviewsforHonda of Kirkland

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            4 Customer Reviews

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            • Review from Ceasar T

              1 star

              02/22/2024

              Bought a brand new Honda Civic si car in 2019 in *****. 3 weeks ago I notice a knocking noise coming from underneath the engine. I stopped driving it towed it to Honda they told me they would check it and see what the problem was. The service advisor *** told me the engine was bad. The car only has ****** miles on it Im still paying for it and its still under powertrain warranty. And they void it cause apparently I dont have proof of the oil changes. But when I took it the oil was at 30% life and it was not low. The service advisor told me it was just an engine failure that it wasnt anything I did wrong. But they still voided my warranty. I spoke to the service manager I believe his name was ****** and he told me the since I didnt have proof of the oil changes they couldnt fix it. I called Honda directly and file a claim 2 weeks after I took the car to Honda and they said it would take 24-48hrs to get back to me and its been a week. Try calling them back I left several voicemails and they havent returned my call back. Very annoying and upset I guess Honda isnt as good as they make it seem. I will never again buy a Honda car again. Im also getting a lawyer because I dont think that is right on there part. When clearly they said it was an engine failure and it wasnt anything I did wrong it wasnt my fault!
            • Review from Chester W

              1 star

              09/11/2023

              If I could give 0 stars I would CRAPPY SERVICE for a transmission oil change. They didnt even notify me that the car was done.2 hours plus!

              Honda of Kirkland Response

              09/18/2023

              Thank you for your feedback. Our Service manager *************************** has attempted to reach you to no avail. We would love the opportunity to address your concerns. Please feel free to contact him at: ************ or email: ******************************************************
            • Review from Kylie S

              1 star

              04/23/2023

              Our car is about 4 months old with less than **** miles. I went Friday morning and it didn't start. My husband called Honda of Kirkland. We were told if it was related to a battery it was not covered under warranty. A simple check of the Honda website clearly states that batteries are covered under the warranty. Then we asked about a loaner. They said there was no such thing as a loaner. We could rent for $30 a day. We asked if they could tow it. They said we could call our own AAA if we wanted to. They made no offer to contact Honda for towing arrangements. So, w/ith no longer and no tow, We were then told they wouldn't even look at it for 4 to 5 days..I suggested my husband call Honda Of Bellevue. They told us to bring the car in, and hey would look at it that day. We were there before noon and we were picking up our car by 4:30 PM and taking it home. Yes. It was the battery. Yes. It was covered under warranty.To be clear Honda of Kirkland is where we purchased our car. They made no effort to help us in any way, and they lied about the battery not being under warranty.We will be taking our business to Bellevue Honda.
            • Review from Matthew M

              1 star

              09/06/2021

              We bought a 2020 Honda Pilot certified vehicle. I wouldnt ever buy one again from this dealership. You think being certified it would be a good car and gone through by a their shop. This car starts with stereo popping so loud with the stereo off! Also does it with stereo on. Car was pulling to the right till I changed tires. They kept blaming it on the road crown. Odd now the car goes straight with tires they dont have defects. Than the stereo goes back once while to black screen. Now the car is lunging forward when in PARK! Than the starter says wont work when trying to restart it. Been in their shop more than I have actually used the car. They say sorry we cant get it to do it again and it never gets fixed. We are at the point have to get attorney to get our money back or car fixed properly. Its safety issue with the starter and lunging forward. Car is in shop and I will keep you updated if they actually fix the car or gotta get attorney. They keep blaming

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