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            Customer ReviewsforValve Corporation

            Online Gaming
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            91 Customer Reviews

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            • Review from mik l

              1 star

              03/18/2024

              everything is broken no way of getting the games you paid for and none to help. Stay far away from this company they will just take your money then take your games.
            • Review from jonathan t

              1 star

              03/06/2024

              steam is a joke and these game companys that put these broken games out and steam backs them bye not giving you a refund on that broken game they all should be shut down 2 hours is not enough time i spent 5.6 hours trying all the fixes to get the game to stop crashing to no avail i should be able to get a refund at this time because i did not receive a working product and it was within 14 days
            • Review from Rob E

              1 star

              03/02/2024

              As mentioned previously by another reviewer, "No way to contact support other than there naviation system that leads you no where. There backend support is garbage and is constantly down causing users not to be able to connect to servers. i would give them a 0 but there is no option for this." This is extremely infuriating.
            • Review from Gracie R

              1 star

              02/28/2024

              This is the worst company I have ever dealt with. **************** is non existent I don't know how people trust them with their money. Days without any answer which kind of makes me glad I never got my steam deck order through because imagine if you need help with the device. You are stuck waiting for DAYS for something you shelled out a lot of money. They banned me for trying to buy their 770 CAD device. I didn't do anything. Registered account and bought the Steam deck after seeing some tiktoks. Purchased confirmed money taken and next day whole thing canceled and banned with no explanation. Apparently I offended them by trying to give them money. That's how insane the whole thing is. Some forums say you need established history apparently you can't just get into it by buying steam deck and then purchasing games??? Insanity. Where I'm supposed to play the said games then? This is ****** of gaming??? **** and bought rog ally out of spite. No history no pick and choose customer gave them my money and they took it apparently it all it takes everywhere except ***************** steam deck that don't even hire enough customer service and have no customer service numbers to call to.
            • Review from Chris B

              1 star

              02/24/2024

              This company is a hotbed of right wing hatred, as mentioned in a 2022 report by ***** as a potential recruiting tool. It's TOS are pure fiction that it uses to hammer dissenting opinions and operates well outside the boundaries of decency, ethics, or fair business practices.One routinely encounters long-standing hate speech that violates ****************'s anti-discrimination laws as Steam is the one that controls the content of those forums. They are happy to see paying customers abused for not having opinions that make them a buck.The entire business model is designed to ****** a dependence of its customer on the service, as one purchases game licenses through Steam that can ONLY be used on their platform. Which means if you disagree with them, they can destroy thousands of dollars of investment on a whim.Though they have customer service, they refer almost all issues (including those relating to the functioning of their own platform) to public forums where one is subject to abuse and harassment by their unseemly customer base.In an ethical state, the AG's ************************* would be shutting them down. But they've in ******** and have money, so laws don't apply to them, I guess.
            • Review from Tayler T

              1 star

              02/07/2024

              I bought Star Wars: Jedi Survivor for my personal computer on Steam and it continues to crash. Every time I try to see if I fixed the issue, it crashes again. Because of this, any time I click on the game to fix the issues of it crashing, it is adding on play time and has now set me at five hours. I emailed them today about issuing me a refund because I have a product that is not working at all and I am really unhappy about it, and they said that because it is past 14 days and a two hour play maximum, they are refusing to refund me. I have been trying this whole time to fix the issues and they wouldnt fix, on top of dealing with major health issues which always come first, especially when they worsen for any reason. I am now out $80+ dollars because of a product that doesnt work. They are the ones who were adding time to my game which seems extremely suspicious almost like they dont want you to get the refund. I am extremely upset.
            • Review from Aaron E

              1 star

              02/06/2024

              Customer support that actively refuses to fix issues with their store or even attempt to get them fixed.
            • Review from Joe F

              1 star

              01/08/2024

              No way to contact support other than there naviation system that leads you no where. There backend support is garbage and is constantly down causing users not to be able to connect to servers. i would give them a 0 but there is no option for this.
            • Review from Clint H

              1 star

              01/05/2024

              I play warzone 3 through steam, a couple weeks ago I bought the multi-player part of the game. The multi-player won't load into a match but warzone will. Today u tried to get a refund for the multi-player portion and they won't because I have played warzone for so many hours. Do yourself a favor and use battle.net or a different platform. They obviously only care about money. Steam- Kinetic188
            • Review from Heydar R

              1 star

              12/23/2023

              I recently encountered a deeply troubling situation in a game on Valve, and it has left me utterly frustrated. I want to be clear that this is not just feedback; Valve is already aware of the problem. Instead, I'm reaching out for immediate intervention in my case and similar incidents affecting other players.During a recent match, two of my teammates engaged in deliberate griefing against me. Despite my efforts to play the game strategically, they intentionally walked into the fire I threw at the enemy, aiming to get me kicked out. Moreover, they attacked me with grenades and other disruptive actions, leaving me fuming with anger. Despite fuming with anger, I kept my cool and never attacked any teammate. This behavior is outrageous and severely impacts the gaming experience for many players.My plea is simple: take action against these disruptive players. They deserve a ban for griefing, not a mere cooldown on my account. I find myself powerless when teammates turn out to be unsportsmanlike, and I cannot control their actions. It's unjust that I might face consequences for the actions of these troublemakers when I never intentionally harmed my teammates.I urge Valve to address this issue promptly and reconsider the consequences assigned in such cases. Players should not be penalized for the unsportsmanlike conduct of their teammates. This adjustment would significantly enhance the fairness and enjoyment of the gaming environment.

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