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Find a Location

Healthy Paws Pet Insurance LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHealthy Paws Pet Insurance LLC

    Pet Insurance
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.54/5stars

    Average of 342 Customer Reviews

    Customer Complaints

    252 complaints closed in last 3 years

    72 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/4/2011

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Healthy Paws Pet Insurance LLC offers pet insurance plans.

    Products & Services

    Pet Insurance

    Business Details

    This is a multi-location business.

    Find a Location

    Healthy Paws Pet Insurance LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Yarrow Point, WA 98004-1444
      BBB File Opened:
      1/7/2010
      Years in Business:
      14
      Business Started:
      7/24/2009
      Business Incorporated:
      7/24/2009
      Accredited Since:
      1/4/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Rob Jackson, Member
      • Ms. Traci Montefusco, Billing

      Customer Complaints

      252 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On February 23, 2024, my dog fell ill and ultimately needed to get her gallbladder removed. We submitted claim 329244-1-100 for her ******************* and have been awaiting reimbursement since. Healthy Paws called our animal hospital (Blue ***** in Brooklyn) requesting additional information shortly thereafter and shared with us that our claim should be paid out within 10 business days. The claim then needed additional information and we found that it was the SAME documentation that had already been sent by Blue *****. We then asked Blue ***** to send the medical records, and we also sent a copy ourselves. The claim continues to sit there without any update. We are told that it is in review every time we call and that Healthy Paws has everything it needs at the moment. It has now been more than 35 days since we submitted the claim.
      Read More

      Customer Reviews

      342 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carol H

      5 stars

      04/10/2024

      I would highly recommend Healthy Paws for your pet. We have had Healthy Paws for approx. eight years since we first adopted our dog. We have never had an issue and their customer service is fantastic. Our dog has had two TPLO surgeries within the eight-year period and Healthy Paws was extremely fast at processing the reimbursements. Other vet appointments she has needed (if included in the plan coverage) were also reimbursed promptly. I recommend you choose them for your pet insurance.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

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