Business ProfileforExposed Skin Care

The company charged my credit card every 3 months starting June 2021 for $101.90 twelve times totaling $1222.80 In the time between then and now I relocated to a new address WITH mail forwarding. I never received the product and was under the impression that my subscription was cancelled. It wasnt until a recent audit of my credit card for tax purposes that I noticed the repeat charges. The company says they sent the product to the address on file and cannot issue a refund, credit, or ship the product to my new address. They have been extremely rude and seem to not care that they have charged me for a product I never received. I actually went and knocked on the door of my old address and they were gracious enough to answer my questions. They did receive one box but did a return to sender and no additional boxes arrived. I find it completely unacceptable that this company is saying that they have no responsibility to the consumer when the product isnt actually received. I was agreeable and flexible in my request for a resolution but refuse to accept that I basically gifted this company over $1200