Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Fast Water Heater Company has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforFast Water Heater Company

            Water Heater Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/10/2004

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Fast Water Heater Company offers plumbing and water heater services.

            Products & Services

            Water Heater Services, Plumbing Services, Plumbing Services

            Business Details

            BBB File Opened:
            12/20/1995
            Years in Business:
            34
            Business Started:
            7/1/1989
            Business Incorporated:
            5/17/2022
            Accredited Since:
            11/10/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • FWH Acquisition Company LLC
            Business Management
            • Mr. Jeff Jordan, Member
            • Mr. David Johnson, Member
            • Mr. Raymond Jennson, Member
            • Mr. Steve Berkley, Regional Manager WASHINGTON
            • Mr. Jason Hanleybrown, CEO
            • Mr. Rene Anies, Northern California Branch Manager
            • Mr. Alex Preciado, Southern California Manager
            • Mr. Steve Brotton, Branch Manager OREGON
            • Amy Tillman, Manager
            Contact Information

            Principal

            • Mr. Jeff Jordan, Member
            • Mr. Jason Hanleybrown, CEO

            Customer Contact

            • Mr. Jason Hanleybrown, CEO

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased a Rheem water heater and install at **********, ****** ** on 6/7/21 at 1:16 PM. I was told that purchase included a required permit. It was subcontracted to Fast Water Heater Company. On the bottom of HD BID Builder form #1f 03/21 is *Permit amount includes a $35 processing fee. Processing includes obtaining the permit and physically picking it up from the city if required, and delivering it via mail to the customer. *** also covers contacting inspectors and building officials in the event of differences in code interpretation. I was not given any other details about the permit process. I followed up to ask when I would see the permit. I was told it would be mailed and take 3-4 weeks. On 8/10/21 at 10:55 I received an email from ***************************, that the permit had been returned in the mail and requested another address. 8/11/21 at 9:50, I replied with my correct mailing address. 8/11/21 at 11:00, I forwarded that reply to ********************************************************** I never heard anything further from Fast Water Heater or the County of Orange. I expected that the issue was resolved per contract. I have since had other work done needing permits. I was informed the water heater permit is outstanding. I called ***** at Fast Water Heater 12/26/23, 11:48, was told permit ***** needed to investigate. 1/2/24, 9:08, ***** sent permit ***** another email. 1/5/24, 9:00 **** forwarded my call to *****, and transferred me to permit *****, I left a voicemail at 9:28. 1/9/24, 9:06, ****** left a voicemail for permit manager. 1/11/24, 1:01 *********************** from permit who declined, then left voicemail for customer service manager to negotiate. Today Supervisor ***** said that due to how long its already passed, they will not act. Time doesnt satisfy failure to act in contract law. This is a fraudulent failure to act. It is also elder financial abuse.
            Read More

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            WIm L

            1 star

            02/07/2024

            Unethical company: claims that a "correct" installation is not the same as an installation that is up to code (and would thus pass inspection). Once the inspection fails, they will blame you, the customer, since you signed that the work was done and will charge you to have the installation brought up to code. Fine if that were only for materials and labor (which really should have been warranty work, but okay), but they also add a "service charge" of $189, just because. Employ them at your own risk.

            Fast Water Heater Company Response

            02/08/2024

            We have a health and safety checklist that we conduct before every installation.  We walk every customer through this and give them the opportunity to understand what is required by code, *** be an additive option for comfort and that if they chose not to have certain items installed, they *** fail their code inspection.  We require a signature on this document.  If the customer chooses not to proceed with an item that *** fail inspection, we will install the unit.  We pull permits on every water heater installation that we install.  Some inspectors have subjective approaches to meeting requirements, this is why we communicate with the customer in the health and safety check.  We also let the customer know that if the installation fails based on choosing not to install certain items at the time of install there will be a charge for our return trip.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.