Business ProfileforBergstrom Corporation

I purchased a 2020 Jeep from the ***** location 2/23. Less than a month later, the shifter began flashing while driving & it would not go in reverse. I videotaped the flashing shifter, immediately called the dealership to report the problem & ask for assistance. I was told to get a tow truck. I then brought the vehicle to the dealership. I showed the ** the video & explained the problem. To my shock, he sent me home not having the vehicle checked by a mechanic, instead he told me that If the vehicle was not "acting up" at that time, there was nothing they could do. That's a lie. He said he would document the incident should it happen again & could then honor the warranty. It did happen again, I went back for assistance. The technician told me there was nothing wrong, that the flashing was because the door was open. I told him that was not the problem because I don't drive with my door open. He pointed to the door & said "get the f*** out." I left in tears. This is a 30k vehicle that was completely unsafe to drive. I then went to the ******** dealership & spoke with ****. He took it to Oshkosh as I was afraid to drive it, got me a loaner, as I had a flight to catch in *********. It was "repaired" for $580 however the problem never resolved. I called the ******************* repeatedly as I needed an immediate remedy, the suv would not go in reverse. The service advisor was extremely rude to me, laughing at me at times, telling me I could leave it ************* could drive it around until they experienced the problem but wouldnt give me a time frame to fix it, weeks he said. A rental vehicle would cost me over $500/week. Fed up, I went to another repair shop & was advised the vehicle needed an entirely new transmission at a cost of $7000. I was advised by that repair shop to call ************* to start a case for assistance.As a loyal Bergstrom customer of 30+ yrs I expect an acceptable solution. This vehicle is dangerous, these men wouldnt let their wives drive it.