Business ProfileforARC Contracting of Wisconsin, Inc.

I paid $8,500 to have a leak fixed on our roof that fixed flashing, ridge vents, soffits and an intake system. A short period after the fix and it rained again more water than before came through the roof. We called and had them come out to fix the issue by removing the rear intake system and putting in new shingles. A year goes by and have water come through the exact same spot as previously. When I called again saying the problem was not fixed I was met with the response that there was only a year warrantee on the fix and would have to have it requoted. After a conversation someone came out to assess the issue and found the shingles that were added after removing the intake system were either not installed properly or failed and were pulling up. He stated that they it was an easy fix and would do it for us since it was either a manufacturer issue or an installation issue. He then stated he saw bowing in the roof and quoted to have the entire roof replaced. Though he did give a discount it did not cover the cost of the original fix so in the end we would be paying more than a new roof would have been in the first place. He said he would call me back the next day to come up with a plan and date to have this fixed and after not receiving a call, I proceeded to call back twice with no responses. The work that was done seemed to be ok except for the shingle issue but do not believe that the correct fix was presented to us for the long run when the installers that came out stated "why are we doing this, we should just replace this". Overall initial experience with ARC was good. In the end I feel that we were not given the best option to fix our roof and am being pulled in for more money. The office was not willing to work with us on the issues at hand they installed and am getting radio silence with the same issue ARC supposedly fixed a year ago. I would not recommend ARC for your roofing needs and will not be going back for future needs.

Hi ****!Could you give the office a call at ************ and we can go over your concerns further? Thank you!